POLICIES & PROCEDURES

All - 17
Tuition Refund Policy - 1
Academic Standards Policies - 1
Student Support Services - 2
Dispute Resolution Policy - 2
Anti-Bullying / Anti-Harassment / Anti-Discrimination Policy - 1
Non-Disparagement Policy - 1
Discipline Policy - 1
Privacy and Video Surveillance - 1
Procedure for Fire Safety - 1
Procedure for Earthquake Safety - 1
Payment Policy - 1
Homestay Guidelines for Students - 1
Code of Conduct for Minors - 1
Privacy Policy - 1
Accessible Customer Service Policy - 1
{{selectedCategory}}
All - 17
Tuition Refund Policy - 1
Academic Standards Policies - 1
Student Support Services - 2
Dispute Resolution Policy - 2
Anti-Bullying / Anti-Harassment / Anti-Discrimination Policy - 1
Non-Disparagement Policy - 1
Discipline Policy - 1
Privacy and Video Surveillance - 1
Procedure for Fire Safety - 1
Procedure for Earthquake Safety - 1
Payment Policy - 1
Homestay Guidelines for Students - 1
Code of Conduct for Minors - 1
Privacy Policy - 1
Accessible Customer Service Policy - 1

Tuition Refund Policy

Tuition Refund Policy

ILAC Tuition Refund Policy is outlined in full below:

1)   If the institution receives tuition from the student, or a person on behalf of the student, the institution will refund the student, or the person who paid on behalf of the student, the tuition that was paid in relation to the program in which the student is enrolled if:

a) the institution receives a notice of withdrawal from the student no later than seven days after the effective contract date and before the contract start date;

b) the student, or the student’s parent or legal guardian, signs the student enrolment contract seven days or less before the contract start date and the institution receives a notice of withdrawal from the student between the date the student, or the student’s parent or legal guardian, signed the student enrolment contract and the contract start date; or

c) the student does not attend a work experience component and the institution does not provide all of the hours of instruction of the work experience component within 30 days of the contract end date.

2)   The institution will refund the tuition for the program and all related fees paid by the student or a person on behalf of the student enrolled in the program if the student is enrolled in the program without having met the admission requirements and did not misrepresent his or her knowledge or skills when applying for admission.

 

3)   If a student does not attend any of the first 30% of the hours of instruction to be provided during the contract term, the institution may retain up to 50% of the tuition paid under the student enrolment contract unless the program is provided solely through distance education.

4)   Unless the program is provided solely through distance education, if the institution receives a notice of withdrawal from a student:

a) more than seven days after the effective contract date and

i. at least 30 days before the contract start date, the institution may retain up to 10% of the tuition due under the student enrolment contract, to a maximum of $1,000.

ii. less than 30 days before the contract start date, the institution may retain up to 20% of the tuition due under the student enrolment contract, to a maximum of $1,300.

b) after the contract start datebut before 11% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student

i. but before 11% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract.

ii. and after 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract.

 

5)   Unless the program is provided solely through distance education, if the institution provides a notice of dismissal to a student and the date the institution delivers the notice to the student is:

a) before 11% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract.

b) after 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract.

 

6)   If the institution provides the program solely through distance education and the institution receives a student’s notice of withdrawal or the institution delivers a notice of dismissal to the student and:

a) the student has completed and received an evaluation of his or her performance for at least 30% of the hours of instruction to be provided during the contract term, the institution may retain up to 30% of the tuition due under the student enrolment contract, or

b) the student has completed and received an evaluation of his or her performance for more than 30% but less than 50% of the program, the institution may retain up to 50% of the tuition due under the student enrolment contract.

 

7)   The institution will refund fees charged for course materials paid for but not received if the student provides a notice of withdrawal to the institution or the institution provides a notice of dismissal to the student.

 

8)   Refunds required under this policy will be paid to the student, or a person who paid the tuition or fees on behalf of the student, within 30 days:

a) of the date the institution receives a student’s notice of withdrawal,

b) of the date the institution provides a notice of dismissal to the student,

c) of the date that the registrar provides notice to the institution that the institution is not complying with section 1(c) or 2 of this policy, or

d) after the first 30% of the hours of instruction if section 3 of this policy applies.

 

9)   If an international student delivers a copy of a refusal of a study permit to the institution, sections 1(a), 1(b), 4, 7, and 8 of this policy apply as if the copy of the refusal were a notice of withdrawal, unless:

a) the international student requests an additional letter of acceptance for the same program that was the subject of the refusal of a study permit, or

b) the program is provided solely through distance education.

 

ILAC’s Tuition Refund Policy is based on the Private Training Act’s Tuition Refund Policy.

 

Academic Standards Policies

Academic Standards Policies

It is expected that students will complete all examinations, assessments, and assignments as described in the Program Admission Requirements and Course Syllabus for the program of study. Below are the general Academic Standards applicable for all the programs offered at the Institute:

Attendance

1)   Students must regularly attend classes at ILAC.

2)   If there are extenuating circumstances concerning a student’s absence, the Regional Ambassador should be notified as soon as possible. It is the student’s own responsibility to stay current with the course material and course curriculum and to “catch up” on any missed classes regardless of the reason for the absence. By way of example, skipping or missing a class where a test or an in-class assignment was announced will not excuse a student from that test or assignment.

3)   Regular attendance is taken for each class and both absenteeism and lateness will be recorded on the attendance sheet and by the Academic Department. Students who have missed four or more consecutive days will be placed on the ‘Non-Attending List’ and may not be guaranteed a place in their previous class. Upon return to ILAC students on the ‘Non-Attending List’ will need to speak with an Academic Ambassador prior to being allowed to attend further classes. While the Institute will seek to be consistent and reasonable in its approach to deciding what constitutes a valid reason for an absence, the Institute’s Director of Studies will have decision-making discretion in this process. The Institute will seek to balance the validity of the student’s excuse with the importance of the course material missed.

4)  The Director of Studies remedies will be governed by the requirements of provincial governments and any other regulatory requirements, to which the Institute is bound, as well as The Institute’s Discipline Policy and best practices in the circumstances.

5)   Completion of the course is contingent upon attending a minimum of 80% of the classes in each 4-week term. Students who fail to meet this requirement will be required to repeat the level. Absences are tracked as follows: missing part of a day = a half-day absence, while missing an entire day is a full-day absence.

6)   All vacation requests must be received in writing with 4 weeks’ notice and must be a minimum of two weeks in length. The request must be approved by the appropriate Regional Ambassador. ILAC is not responsible for travel plans you make if your request is not approved. If you would like to stay longer at ILAC, please speak to your Regional Ambassador before the next term begins so that we can ensure there will be space for you during the next term. If you request a vacation with less than 4 weeks’ notice due to an unexpected situation, you will be required to pay a non-refundable administration fee of $100 and show proof of your situation. For example, if your parents are coming to visit and you intend to travel with them, we need to see a photocopy of their plane tickets. Vacation forms can be filled out online and are available at: https://www.ilac.com/vacations/.

7)   Upon successful completion of the program of study, students will be issued a Certificate stating their name, graduation date, and ILAC language level upon graduation. This is contingent upon full payment of all tuition and fees (as applicable).

 

Make-up Tests, Late Assignments

1)   Make-up tests, in lieu of tests missed due to illness or other permissible circumstances, are not offered at ILAC. However, any student who is unable to write a test at the scheduled time may speak to their Regional Ambassador or a member of the academic department to request a review of their academic history.

2)   Students are expected to complete assigned work in the time allotted. Late assignments are NOT accepted, unless arrangements have been made with an instructor or member of the academic department.

 

Plagiarism (See also “Discipline Policy”)

1)   Plagiarism is the act of submitting work that is, in whole or in substantial part, someone else’s work, and representing it to be your own. Examples of plagiarism include, but are not limited to, the following:

a) copying previously published work;

b) copying another student’s work;

c) reviewing materials or works from mailboxes, printers, faculty desks or other sources, and adopting those works as your own; and

d) using paid or unpaid services or other people to complete one’s assignments.

2)   Students are expected to acknowledge the sources of ideas and expressions they use in essays, reports, assignments etc. Failure to do so constitutes plagiarism and is subject to academic penalty. Students who knowingly loan work to be copied, in whole or in part, by another student, for which a grade is assigned, are equally at fault in cases where plagiarism has occurred, and may also be open to academic sanction.

 

Cheating (See also “Discipline Policy”)

1)   Cheating is defined as any deliberate attempt to obtain credit through the use of deceit or dishonest methods. Examples of such behavior include, but are not limited to, the following:

a) passing exam papers/solutions to another student;

b) repeatedly looking at other students’ papers;

c) discussing or whispering of answers during a test;

d) submitting research reports in which no research took place; and

e) writing answers on a desktop.

f) collaboration where collaboration is expressly prohibited, whether or not that collaboration occurs online or otherwise (and despite the fact that collaboration will generally be encouraged by ILAC, in order to foster learning).

2)   Cheating offences are subject to academic penalty.

 

Academic Penalty (See also “Discipline Policy”)

1)  Academic penalties often begin with the awarding of a zero on the assignment/project/test for the first offence and a notification, in writing, of the offence. This notification is copied to the instructor, Regional Ambassador, and academic department and is kept in the student’s file. A subsequent offence may result in removal from the course and the possibility of complete dismissal/expulsion from the program.

 

Dismissal/Expulsion (See also “Discipline Policy”)

1)   Without limitation, a student may be dismissed/expelled from a program after review by the Director of Studies for one of the following reasons:

a) failing or not completing all core courses (determined by program) in which the student is registered;

b) failing any core course three (3) or more times and/or

2)   The Institute will seek to apply its policy of graduated discipline consistently, and in accordance with its “Discipline Policy”. A student is considered to have withdrawn from his/her program of study if the student:

a) has advised the Institute that he/she has withdrawn from the program by completing the Institute’s Withdrawal and Transfer Form and/or

b) has not complied with the Institute’s Academic Standards Policy and/or has not attended for four consecutive weeks for any reason, including absences for reason of sickness, accident, leave of absence, etc.

 

Grading Disagreements

1)   Where a student disagrees with a grade received or any decision resulting from application of the rules, policies, and regulations referenced in this Contract in its entirety, the student shall discuss the matter with Director of Studies in an attempt to resolve the problem.

2)   Both individual and/or group complaints should be handled as outlined above. Most complaints are resolved informally with the instructor or faculty member responsible for grading that student/group of students. Faculty members endeavor to be open and fair in dealing with students’ concerns, thus students are encouraged to speak with the faculty member(s) involved in the matter.

 

Appeals

A student who feels there have been extenuating circumstances that adversely affected his/her academic outcome/progress may appeal, in writing, to a member of the academic department. A student who is dissatisfied with the decision of first instance may appeal to the Institute’s Director of Studies. Please refer to the Level Progression Chart in the course syllabus.

Certificates

Certificate of Achievement

A Certificate of Achievement is provided to all students.

 

Certificate of Achievement for Specialty Classes

A Certificate of Achievement is provided to students who have completed all of the requirements for the TOEFL, IELTS, University Pathways, and Business English programs. For more information on the University Pathways requirements and certificates of completion, please contact a member of the academic department.

 

Transcript of Academic Record

Upon request, we can provide a Transcript of Academic Record that states you studied/are studying at ILAC. It indicates the total number of lessons you studied per week and the length of your study. Details of a student’s academic results and attendance can be added if requested. Please request this through a Regional Ambassador. Requests should be made at least 5 business days prior to needing this document

Student Support Services

Toronto

Regional Ambassador

The Regional Ambassador is responsible for providing ongoing support for students; helping them with all inquiries and ensuring a high quality customer experience. The Ambassador’s role is to do what it takes to support you. And, most Ambassadors can provide support in your native language. Regional Ambassadors can assist and provide you with information regarding:

  • Health insurance information and direct you to the closest medical office, when needed;
  • Housing and transportation services for students
  • Embassies or Consulates;
  • Program Outlines and information on all programs such as Pathways and General English;
  • Child care services available to students;
  • Community and cultural services available to students;
  • Employment services for students with valid work permits;
  • ILAC policies and procedures including questions about the enrolment contract; and
  • Vacation requests from ILAC.

Academic Ambassador

The Academic Ambassador is the first point of contact for students when they have questions regarding class changes or need support with academic information. His/her role is to respond to student needs as requested or forward the information to the responsible Academic Department member. Academic Ambassadors can assist you with:

  • Class schedules;
  • Class change requests;
  • Questions related to class details and descriptions.

Teaching, Training and Support

The Teaching, Training and Support staff member (TTS) is responsible for managing teachers and supporting students in order for ILAC to meet its mission of ensuring student learning and success. The TTS is responsible for building strong relationships with the student body through on-going support and leadership. The TTS works closely with the Director of Studies and members of the academic department to ensure student requests are reviewed and responded to in a timely manner. The Teaching, Training, and Support staff member can assist you with:

  • Recommendations for programs of study; and
  • Inquiries regarding levels and class placements, including placement test results.

Director of Studies

The Director of Studies (DOS) is responsible for directing and managing the academic department in order to meet ILAC’s core strategic initiatives of ensuring excellence in student learning and experience, as well as fostering a highly engaged and distinguished faculty. The DOS is responsible for building strong relationships with full-time and part-time faculty, student services staff, and other ILAC team members in support of making teaching and learning central to educational excellence. The Director of Studies can assist with:

  • Student level ups requests;
  • Academic support including tutoring services for students;
  • Complaints and disputes including grade appeals; and
  • Escalated student and teacher issues.

Director of Client Services

The Director of Client Services (DCS) is responsible for overseeing all departments and areas that contribute to the overall experience of the clients at ILAC, such as Homestay, Social Events, University Pathways, Regional Ambassadors and the Teenager Program. The DCS works closely with all departments in developing and improving the level of client services provided. The DCS can assist you with:

1) Overall student satisfaction;

2) Escalated issues related to Homestay, Social Events, University Pathways, Regional Ambassadors and the Teen Program.

Vancouver

Regional Ambassador

The Regional Ambassador is responsible for providing ongoing support for students; helping them with all inquiries and ensuring a high quality customer experience. The Ambassador’s role is to do what it takes to support you. And, most Ambassadors can provide support in your native language. Regional Ambassadors can assist and provide you with information regarding:

  • Health insurance information and direct you to the closest medical office, when needed;
  • Housing and transportation services for students
  • Embassies or Consulates;
  • Program Outlines and information on all programs such as Pathways and General English;
  • Child care services available to students
  • Community and cultural services available to students
  • Employment services for students with valid work permits
  • ILAC policies and procedures including questions about the enrolment contract; and
  • Vacation requests from ILAC.

Academic Ambassador

The Academic Ambassador is the first point of contact for students when they have questions regarding class changes or need support with academic information. His/her role is to respond to student needs as requested or forward the information to the responsible Academic Department member. Academic Ambassadors can assist you with:

  • Class schedules
  • Class change requests
  • Questions related to class details and descriptions.

Manager of Teaching, Training and Support

The Manager of Teaching, Training and Support (MTTS) is responsible for managing teachers and supporting students in order for ILAC to meet its mission of ensuring student learning and success. The MTTS is responsible for building strong relationships with the student body through on-going support and leadership. The MTTS works closely with the Director of Studies and members of the academic department to ensure student requests are reviewed and responded to in a timely manner. The Manager of Teaching, Training, and Support can assist you with:

  • Recommendations for programs of study; and
  • Inquiries regarding levels and class placements, including placement test results.

Director of Studies

The Director of Studies (DOS) is responsible for directing and managing the academic department in order to meet ILAC’s core strategic initiatives of ensuring excellence in student learning and experience, as well as fostering a highly engaged and distinguished faculty. The DOS is responsible for building strong relationships with full-time and part-time faculty, student services staff, and other ILAC team members in support of making teaching and learning central to educational excellence. The Director of Studies can assist with:

  • Student level ups requests
  • Academic support including tutoring services for students
  • Complaints and disputes including grade appeals; and
  • Escalated student and teacher issues

Dispute Resolution Policy

Toronto

ILAC has created the following Dispute Resolution Policy to better attend to our students’ needs. The following terms meet the standards of Languages Canada.

The Student’s Responsibilities:

The student must communicate his/her concern, in writing, to the relevant faculty member. Students are encouraged to address any concerns immediately, and seek to utilize the Student Support Services before partaking in the Dispute Resolution process. Students should also retain copies of any written correspondence he/she has with the Institute. Should the student be unable or unwilling to approach the faculty member, or should concerns remain unaddressed by said faculty member, the student may contact the Director of Studies in writing, who will assist in determining an appropriate resolution. Students making a complaint may make oral submissions and/or have a person present with him/her at all stages of proceedings that may make oral submissions on behalf of the student.

 

The Director of Studies/Director of Client Services Responsibilities:

Within two (2) Business Days of the submission of the complaint, the Director of Studies (DOS)/Director of Client Services (DCS) must: (a) hear the student complaint; (b) if necessary, ensure the complaint is prepared in writing (either by the student or by alternate means); and (c) obtain the approval of both parties, evidenced by a signature, regarding the contents of the complaint or, if one or both parties object to the content, a list of concerns that such a party has.

The DOS/DCS will investigate the merits of the complaint, which may include an in-depth discussion with the faculty member(s), the complainant or any other students who may be involved. The DOS/DCS is responsible for identifying the appropriate person to address the complaint and for notifying the student(s) involved of the status of the complaint process. If the DOS/DCS is absent or named in the complaint, one of the Co-Presidents will assume responsibility for making a determination in respect of the student complaint.

The faculty/staff member or DOS/DCS must record, in writing, all resolution plans/decisions, as well as the reasons for such resolutions/decisions. The original form outlining the decision/resolution must be signed by both the faculty/staff member and the student who filed the complaint. A copy of the form will be given to the student and the original will be filed in the student’s academic file. If the parties agree to a mutual resolution, such resolution must be implemented. The DOS/DCS must follow up to ensure the resolution resolves the student’s complaint in a satisfactory manner. A student who disagrees with the DOS/DCS’s assessment of the complaint may escalate his/her concerns to one of the Co-Presidents.

Once the resolution is mutually resolved, the DOS/DCS and the student will close the complaint record by signing a declaration at the bottom of the resolution. Decisions will be made as soon as possible and the dispute process, including any appeals, will take no later than 45 days after the complaint was first received.

 

Meeting With Faculty Member:

If the DOS/DCS finds that the student’s complaint has merit, that initial attempts to resolve the complaint have been unsuccessful, and that the complaint does not fall under another policy, the DOS/DCS will arrange a meeting with the faculty/staff member in order to resolve the complaint. The student who submitted the complaint will not attend this meeting.

During or prior to the meeting between the student and the DOS/DCS, the DOS/DCS will provide the faculty/staff member with a detailed summary of the student’s complaints and concerns, and together the parties will develop a strategy to rectify the situation. A mutually agreed-upon timeframe will be established for addressing the complaint as well as for the faculty/staff member to submit follow-up reports regarding the progress of such resolution.

After the meeting, the DOS/DCS will notify the student in writing that his/her complaint has been addressed with the faculty/staff member and requesting that the student report whether or not the situation has improved after the agreed-upon timeframe. The DOS/DCS will also follow-up with the faculty/staff member or students if they fail to provide feedback after the agreed-upon timeframe.

 

Further Investigation:

If the problem has not been resolved, the Director of Studies/Director of Client Services may be required to further investigate the situation. If it becomes apparent that the complaint is an issue of management or discipline, the Director of Studies/ Director of Client Services will engage in appropriate activities to address the situation. Such activities may include training for the faculty member.

In this case, the Director of Studies/Director of Client Services will report to the student, in writing, that the complaint has been investigated and is being addressed. Director of Studies/Director of Client Services must not provide specific details of the actions taken as this would violate the faculty member’s right to confidentiality in matters of a personal nature.

Should a resolution not be possible, the matter can be referred to the Board of Directors of Languages Canada (http://www.languagescanada.ca/en/contact or 1-604-625-1532) for resolution in accordance with the terms and conditions of the Dispute Resolution Policy for Languages Canada (available for download at www.languagescanada.ca)

Vancouver

ILAC has created the following Dispute Resolution Policy to better attend to our students’ needs. The following terms meet the standards of Languages Canada and the Private Training Act (PTA).

The Student’s Responsibilities:

The student must communicate his/her concern, in writing, to the relevant faculty member. Students are encouraged to address any concerns immediately, and seek to utilize the Student Support Services before partaking in the Dispute Resolution process. Students should also retain copies of any written correspondence he/she has with the Institute. Should the student be unable or unwilling to approach the faculty member, or should concerns remain unaddressed by said faculty member, the student may contact the Director of Studies in writing, who will assist in determining an appropriate resolution. The student has the right to have a person present with them at all stages of any proceedings that may result, and to have this person, or an agent or lawyer address any concerns on the student’s behalf.

 

The Director of Studies Responsibilities:

Within two (2) Business Days of the submission of the complaint, the Director of Studies (DOS) must: (a) hear the student complaint; (b) if necessary, ensure the complaint is prepared in writing (either by the student or by alternate means); and (c) obtain the approval of both parties, evidenced by a signature, regarding the contents of the complaint or, if one or both parties object to the content, a list of concerns that such a party has.

The DOS will investigate the merits of the complaint, which may include an in-depth discussion with the faculty member(s), the complainant or any other students who may be involved. The DOS is responsible for identifying the appropriate person to address the complaint and for notifying the student(s) involved of the status of the complaint process. If the DOS is absent or named in the complaint, one of the Co-Presidents will assume responsibility for making a determination in respect of the student complaint.

The faculty member or DOS must record all resolution plans/decisions, as well as the reasons for such resolutions/decisions. The original form outlining the decision/resolution must be signed by both the faculty member and the student who filed the complaint. A copy of the form will be given to the student and the original will be filed in the student’s academic file. If the parties agree to a mutual resolution, such resolution must be implemented. The DOS must follow up to ensure the resolution resolves the student’s complaint in a satisfactory manner. A student who disagrees with the DOS’s assessment of the complaint may escalate his/her concerns to one of the Co-Presidents.

Once the resolution is mutually resolved, the DOS and the student will close the complaint record by signing a declaration at the bottom of the resolution. Decisions will be made as soon as possible and the dispute process, including any appeals, will take no later than 45 days after the complaint was first received.

 

Meeting With Faculty Member:

If the DOS finds that the student’s complaint has merit, that initial attempts to resolve the complaint have been unsuccessful, and that the complaint does not fall under another policy, the DOS will arrange a meeting with the faculty member in order to resolve the complaint. The student who submitted the complaint will not attend this meeting.

During or prior to the meeting between the student and the DOS, the DOS will provide the faculty member with a detailed summary of the student’s complaints and concerns, and together the parties will develop a strategy to rectify the situation. A mutually agreed-upon timeframe will be established for addressing the complaint as well as for the faculty member to submit follow-up reports regarding the progress of such resolution.

After the meeting, the DOS will notify the student in writing that his/her complaint has been addressed with the faculty member and requesting that the student report whether or not the situation has improved after the agreed-upon timeframe. The DOS will also follow-up with the faculty member or students if they fail to provide feedback after the agreed-upon timeframe.

 

Further Investigation:

If the problem has not been resolved, the Director of Studies may be required to further investigate the situation. If it becomes apparent that the complaint is an issue of management or discipline, the Director of Studies will engage in appropriate activities to address the situation. Such activities may include training for the faculty member.

In this case, the Director of Studies will report to the student, in writing, that the complaint has been investigated and is being addressed. Director of Studies must not provide specific details of the actions taken as this would violate the faculty member’s right to confidentiality in matters of a personal nature.

After having exhausted the dispute resolution process, a student may file a claim with the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education (www.privatetrainininginstitutions.gov.bc.ca) on the basis that the institution misled the student regarding any significant aspect of an approved program. Students will not be subject to any retaliation as a result of their complaint.

Should a resolution not be possible, the matter can be referred to the Board of Directors of Languages Canada (http://www.languagescanada.ca/en/contact or 1-604-625-1532) for resolution in accordance with the terms and conditions of the Dispute Resolution Policy for Languages Canada (available for download at www.languagescanada.ca)

Anti-Bullying / Anti-Harassment / Anti-Discrimination Policy

Anti-Bullying / Anti-Harassment / Anti-Discrimination Policy

Scope of Policy

1)   Who is bound: The Institution has adopted this Anti-Bullying, Anti-Harassment, and Anti-Discrimination Policy to ensure ethical and respectful employment practices and treatment for all students of the Institution, as well as employees.

2)   Objective: The objective of this policy is to create a climate of understanding and mutual respect where each person feels a part of the Institution’s community.

3)   Zero tolerance: The Institution will have a zero tolerance policy for harassment or bullying. The Institution will not tolerate, ignore, or condone any form of discrimination or harassment and is committed to promoting appropriate standards of conduct at all times.

4)   May result in dismissal/expulsion: All employees in the Institution’s family are responsible for respecting the dignity and rights of their co-workers and the students whom they educate. Students in turn are responsible for respecting the dignity and rights of their fellow students. Bullying and harassment are serious forms of employee and student misconduct which may result in disciplinary action up to and including discharge of an employee, and which may result in suspension or dismissal/expulsion of a student or a denial of admission to any prospective student.

5)   Harassment-free workplace: The Institution will take any and all reasonable steps available to ensure a harassment-free environment, including barring the harasser from its facilities, where appropriate, or discontinuing business with harassers, as the case may be.

 

Application of Policies

1)   Online bullying, harassment, and social media: Harassment and bullying will not be tolerated on or off campus to the extent that such conduct compromises a respectful and harassment-free environment at the Institution. For example, online (social media, e-mail, or otherwise) harassment or bullying by a student or Employee in our Institutional family will not be tolerated – and will be treated as if it occurred on campus.

2)   Enumerated grounds: Without limitation, the following prohibited grounds of discrimination and any combination of these grounds will specifically not be tolerated, apart and aside from any harassment or bullying issue:

a) Race;
b) Citizenship;
c) Sexual Orientation;
d) Ancestry;
e) Creed;
f) Age;
g) Place of Origin;
h) Sex (including pregnancy);
i) Marital Status;
j) Colour;
k) Gender;
l) Family Status;
m) Ethnic Origin;
n) Disability

3)   Right to contract equally: Every person having legal capacity has a right to contract on equal terms without discrimination based on those items enumerated in paragraph 2 above.

4)   Equal treatment in employment: Every person has a right to equal treatment with respect to employment without discrimination or harassment based on those items enumerated in paragraph 2 above.

5)   “Bullying” standards may be adopted which go beyond any legislation that is in place or which has been introduced as draft legislation in British Columbia, in order to determine whether instances of “bullying” (which may fall short of or be different from “harassment”) have occurred.

6)   Obligation to Report: Staff and students must report any alleged form of discrimination, harassment, or bullying to the Regional Ambassador, Academic Ambassador, Instructor, or Director of Studies as soon as they become aware of an issue.

7)   Discrimination: Discrimination, as used in this Policy, is any practice or behaviour, whether intentional or not, which has a negative impact on an individual or group because of personal characteristics or circumstances unrelated to the person’s abilities or the employment or service issue in question (e.g., disability, sex, race, sexual orientation). Discrimination may arise as a result of direct differential treatment or it may result from the unequal effect of treating individuals and groups in the same way. Either way, if the effect of the behaviour on the individual is to withhold or limit full, equal and meaningful access to goods, services, facilities, employment, housing accommodation or contracts available to other members of society, it is discrimination.

8)   Duty to accommodate: This refers to the legal obligation of an organization to take steps to eliminate disadvantage caused by systemic, attitudinal, or physical barriers that unfairly exclude individuals or groups protected under the applicable British Columbia Human Rights legislation and any regulations thereto. It also includes an obligation to meet the special needs of individuals and groups protected by any such regulation and legislation unless meeting such needs would create undue hardship.

9)   Definitions:

a) “Bullying”: means the severe or repeated use by one or more pupils of a written, verbal, electronic or other form of expression, a physical act or gesture or any combination of them if it is directed at another person if it has the effect of or is reasonably intended to have the effect of:i) causing physical or emotional harm to another person or damage to the another person’s property,

i) causing physical or emotional harm to another person or damage to the another person’s property,

ii) placing another person in reasonable fear of harm to himself or herself or damage to his or her property,

iii) creating a hostile environment at the Institution for another person,

iv) infringing on the legal rights of another person at the Institution, or

v) materially and substantially disrupting the education process or the orderly operation of the Institution; (“intimidation”)

b) “Employee”: For the purpose of this policy, the term employee includes: full- time, part-time, temporary, probationary and casual employees, co-op students, volunteers, job applicants, staff, contractors, and consultants working for the Institution;

c) “Student”: means student or prospective student of the International Language Academy of Canada;

d) “Equal Treatment”: Equal treatment is treatment that brings about an equality of results and that may, in some instances, require different treatment. For example, to give all employees equal treatment in entering a building, it may be necessary to provide a ramp or an elevator for an employee who requires the use of a wheelchair; ande) “Harassment”: Means improper comment or conduct based on one or more of the prohibited grounds listed in applicable British Columbia Human Rights legislation and regulations thereto, that a person knows or ought to know would be unwelcome, offensive, embarrassing or hurtful.

e) “Harassment”: Means improper comment or conduct based on one or more of the prohibited grounds listed in applicable British Columbia Human Rights legislation and regulations thereto, that a person knows or ought to know would be unwelcome, offensive, embarrassing or hurtful.

10)   Discipline: The Institution will investigate any and all allegations of harassment promptly, in accordance with the law, and free from reprisal.

11)   Where to report: See the Director of Studies immediately if there are any questions or concerns about this policy

Non-Disparagement Policy

Non-Disparagement Policy

1)   Consideration: In consideration for delivery of the programs and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged by all current Students;

2)   “Disparagement” for the purposes of this contract, shall generally refer to negative remarks about the Institution which are made maliciously or recklessly (including all of those persons covered under this policy) or without taking reasonable steps to verify the truth of such remarks prior to having made them.

3)   Who is bound: Subject only to Canadian law held to be applicable in any province (including but without limitation the enabling legislation governing private career schools or institutions and the Canadian Charter of Rights and Freedoms if/where held to applicable), all students shall be bound by this non-disparagement policy. Adhering to the policy is a condition of enrolment.

4)   Purpose of policy: The Institution has a reputation for excellence. The Institution is a private institution operating multiple locations in various provinces across Canada, and is committed to maintaining high standards in teaching and in ensuring that the value of International Language Academy of Canada’s credential remains strong.

5)   Social media: With the popularity of social media (Facebook, YouTube, Twitter, etc.) students, and alumni of the Institution and all its affiliates, can communicate in a way that they have never done so before. The Institution applauds the fact that students and alumni have new opportunities to network for employment in their chosen vocation, and can communicate with each other socially. The Institution is confident that this will contribute to the Institution’s long-standing reputation in the marketplace.

6)   Reputation is a two-way street: Students derive significant benefit from being an alumnus of International Language Academy of Canada. At the same time, the Institution is ultimately “defined” by the “quality” of its graduates i.e. where they end up working, how they are putting their skills to the test in the workforce, and whether they are happy with their chosen vocation. The Institution and its students have a common interest in preserving and protecting the integrity and image of the Institution and all its affiliates.

7)   Specific undertakings of student: With the above in mind, students shall undertake to do the following:

a) Refrain from making any public statement or statements, through social media or otherwise, about the Institution or any of its affiliates, which would be considered inaccurate, unduly critical or derogatory, or libellous, or which may tend to unfairly injure the reputation of the Institution or any of its affiliates;

b) Refrain from making any public statement or statements, through social media or otherwise, that would be considered inaccurate, unduly critical or derogatory, or libellous, or which may tend to unfairly injure the reputation of another (and without limitation) existing or former student, alumni, instructor, or staff member of the Institution;

c) Report to the Institution immediately, the publication of any unduly critical, derogatory, or libellous statement or statements, or statement/s which may tend to unfairly injure the reputation of the Institution or any of its affiliates, through social media or otherwise. Such reporting shall include the author or authors of such publication, and all other specifics known to the reporting student;

d) Report to the Institution immediately, the publication of any inaccurate, unduly critical or derogatory, or libellous statement or statements tending to unfairly injure the reputation of another (and without limitation) existing or former student, alumni, instructor, or staff member of the Institution or any of its affiliates. Such reporting shall include the author or authors of such publication, and all other specifics known to the reporting student.

e) Refrain from disparagement of the Institution or any of its affiliates in any other form that would reasonably be considered to bring the Institution or any of its affiliates, and without limitation, its faculty, staff, students or alumni, into disrepute;

f) Familiarize themselves with any other policies which bind them while students, including but without limitation, the Anti-Bullying / Anti-Harassment / Anti-Discrimination Policy.

8)   Discipline for non-compliance: Discipline, including expulsion or other sanctions as appropriate, may result from non-compliance with this Policy.

Discipline Policy

Discipline Policy

1)   All students are expected to conduct themselves in a dignified and professional manner.

2)   Students may be suspended or dismissed/expelled, depending on the severity and/or degree of their “Misconduct”: Misconduct is defined as, and without limitation:

a) conduct which disrupts or in any material respect compromises the Institute or any of its students, including the administration of the program (including but without limitation any act or threatened act of violence, failure to cooperate with an inclusion or accommodation policy of the Institution);

b) student performance bringing discredit on the professional, academic, or ethical standards of the institution;

c) academic failure;

d) poor attendance i.e. attendance which falls below any program approval requirements, or poor participation (without medical excuse that gives rise to the legal need for accommodation);

e) conduct which interferes with the legal rights of other students and/or the Institution, its staff, agents, or employees

f) repeated contravention of the Institute’s policies as set out in this Student Enrolment Contract and amended from time to time as the Institution deems necessary, or pursuant to applicable laws and/or regulations;

g) failure to pay required fees as set out in the student’s signed contract;

h) contravention of the performance requirements or other rules and/or guidelines as they may apply to the student; and

i) distribution of materials within the campus and to the Institute’s students that have not been approved by the Institute (such as brochures, 3rd party advertisements, promotional materials, political or religious materials, etc.)

3)   Repeated failure to abide by Institute’s policies, which may be amended from time to time as the Institution deems necessary or pursuant to applicable laws and/or regulations, is grounds for dismissal/withdrawal. Note that contravention of some school’s policies may lead to immediate dismissal/expulsion from the program depending on the severity of the contravention (see paragraph 5 below).

4)   The Institute may, at its sole discretion and consistent with applicable laws and/or regulations, consider a Suspension prior to the possible dismissal/expulsion of the student.

5)   Certain types of serious misconduct will lead to the immediate dismissal/expulsion of the student on a “zero tolerance” basis. Such conduct includes, but without limitation,

a) the use of alcohol or drugs;

b) violent and/or threatening behavior toward another student, employee, faculty member, or visitor on campus;

c) dishonesty by the student relating to academic testing or credentials, or any dishonesty going to the academic integrity of the Institution.

6)   Harassment or Discrimination – International Language Academy of Canada does not condone harassment or discrimination of any student, staff, employees, or agents. Students who engage in harassing or discrimination are subject to immediate suspension pending investigation. Any student deemed by the International Language Academy of Canada’s investigators as having engaged in harassing or discriminatory activities contrary to any applicable laws and regulations may be subjected to immediate dismissal/expulsion.

7)   Students who damage, steal and misuse property may be expelled and will be required to make restitution to replace or fully repair the property.

8)   Fee refunds will be governed by the provisions of this contract and applicable laws and/or regulations as prescribed. However, where International Language Academy of Canada has no legal requirement/obligation to refund tuition or any portion of a student’s tuition to any student who has been expelled (or suspended, where the suspension is long enough such that the student has lost a significant amount of time or opportunity that would otherwise have been spent in course study), International Language Academy of Canada will have no obligation to refund tuition or any part of that student’s tuition.

9)   A sanction of suspension or dismissal/expulsion will be recorded on a student’s academic record and transcript.

10)   Notification – Students who are expelled for any reason will be notified in writing. The notification will describe the basis for dismissal/expulsion and the effective date.

11)   Appeal procedure: Expelled students who dispute the facts of the dismissal/expulsion must file their appeal with the Institution within 5 days of the notification having been received by the student

12)   ILAC may, at its sole discretion, determine that a restorative process is warranted in lieu of or in tandem with any of the above forms of discipline that it seeks to impose. A restorative process is one which emphasizes repairing the harm caused or revealed by unjust behavior through an inclusive or cooperative process.

Privacy and Video Surveillance

Privacy and Video Surveillance Policy

1)   The institution (also referred to as “us”, or “we” under this Policy) has created this policy in order to demonstrate our commitment to privacy and the protection of your personal information, information pursuant to current privacy legislation. Please read this policy to understand how your personal information will be treated.

2)   The institution collects information in several ways. Some personal information is gathered if you register with us. During registration, the institution may ask for personal information such as your name, email address, gender, zip/postal code, occupation, industry and personal interests.

3)   We may ask you for personal information outside of the context of registration, including (but not limited to) when you download a file (such as a .PDF file) from the institution; when you ask us to contact you; when you join our mailing list; and when you report a problem relating to the services we provided or the courses offered. If you contact us we may keep a record of that correspondence.

4)   When prospective students, i.e. candidates provide us with information such as their name, mailing address, telephone number, and e-mail address, we use this contact information to send these candidates additional information about the institution and International Language Academy of Canada. A candidate’s contact information may also be used by us to contact him or her directly. Candidates may choose not to receive future mailings or other communications from the institution at any time by notifying the Program Director.

5)  We will not retain or withhold an international Student’s passport, Study Permit, or similar document under any circumstances.

6)   The institution’s website provides much information spanning many topics. While the institution attempts to provide accurate information to its site users, it provides no guarantees regarding the accuracy or reliability of this content. The institution’s website and/or any content on the internet relating to the institution, does not constitute a contract or promise from the institution to its site users, be they prospective students, students, or otherwise.

7)   The institution website has security measures and safeguards in place to protect against the loss, misuse, and alteration of the information that is under our control at any given time. However, since no data transmission over the Internet is completely secure we cannot ensure or warrant the security of any information you transmit to us or in relation to our online products or services, and you do so at your own risk. Once we receive your transmission, we make every attempt to ensure that it is kept secure with us. You must still be solely responsible for maintaining the secrecy of your passwords and/or any account information.

8)   We may store and sometimes track information about you. We may do this in order to further automate our website or online forms, or to help us understand who may be interested in our programs.

9)   Subject to any legislated exemptions which would permit us to disclose your personal information as is necessary, we will not disclose any of your personal information except when we have your informed consent. “Personal Information” is defined broadly by governing legislation as any information about an identifiable individual except the name, title, and business address or office telephone number of an employee of an organization.

10)   Pursuant to allowable exemptions under current legislation, we may disclose personal information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating the institution’s policy, violating any law of the province of British Columbia or Canada, or may be causing injury to or interference with (either intentionally or unintentionally) the institution’s rights or property, other students or faculty members, or anyone else who could be harmed by such activities. We may also disclose your personal information to a collection agency for the purposes of the lawful collection of a debt owed to us by you.

11)   Our policy with respect to the use, collection, retention, and disclosure of all student records is governed by applicable privacy legislation as well as the relevant provisions of other applicable Acts and Regulations.

12)   We make every attempt to periodically update our Privacy Policy such that it is in compliance with governing privacy legislation, and any regulations applicable thereto.

13)   The institution also abides by any laws regarding Video Surveillance Policy. To summarize, to the extent that it uses or will seek to use video surveillance, the institution willa) ensure there is a justifiable business purpose for the surveillance;

a) ensure there is a justifiable business purpose for the surveillance;

b) seek to avoid capturing the images of people not being targeted for some specific, legitimate purpose;

c) to the extent possible, seek to not use cameras in areas where people have a heightened privacy expectation;

d) to the extent possible, seek to notify students and other individuals about the use of cameras before those individuals enter the premises;

e) subject to some legal justification to withhold and unless the data is destroyed, provide access to Individuals whose images are captured on videotape;

f) ensure that video surveillance equipment and videotapes are secured and used for authorized purposes only;

g) ensure that to the extent that recorded images are stored, that they are stored in a secure location with limited access.

14)   The student releases the Institute and assigns permission to license and use all images and sound recordings in any media and for any purpose. The student agrees that the Institute has all rights to images and sound recordings for perpetuity. This agreement is irrevocable, worldwide and perpetual.

15)   Should you have a question or concern about our Privacy and Video Surveillance Policy or our practices in this regard, please contact the Director of Studies

Procedure for Fire Safety

Procedure for Fire Safety

1)   The Health and Safety Committee Chairperson ensures that adequate fire suppression equipment is available as needed throughout the campuses and that a qualified inspector inspects all fire suppression equipment annually.

2)   The Health and Safety Committee Chairperson ensures that all Health and Safety Committee members know where the fire suppression equipment locations are at each campus and they know how to operate the fire suppression equipment for school fire evacuation procedures, and that all buildings are staffed by at least one Health and Safety Committee member. Health and Safety Committee Chairperson is responsible for preparing and posting emergency exit instructions and route maps in each classroom at the campus, with the exit from that room specifically noted in a colored highlight.

3)   In the event of a fire emergency on ILAC premises, the respective Health and Safety Committee member will dial 911 and advise the fire department of the location of the school. They will provide details of the type of fire (if known) and the location of the fire within the campus.

4)   The Health and Safety Committee member will advise all occupants to evacuate the campus. Teachers, staff and students proceed to the identified Assembly Point. The Fire Warden will conduct a building sweep to ensure that no one remains in the building.

5)   The Health and Safety Committee member will act as a liaison between building management/security/fire officials and students/employees during the emergency. If necessary, the Health and Safety Committee Chairperson will authorize school closure.

6)   No student or employee will re-enter the building until the fire officials have authorized re-entry.

Procedure for Earthquake Safety

Procedure for Earthquake Safety

1)   The Health and Safety Committee Chairperson ensures that adequate precautions are taken throughout each campus to ensure that injury due to falling or unstable items during an earthquake is limited.

2)   The Health and Safety Committee Chairperson ensures that all Health and Safety Committee members receive training in the school earthquake evacuation procedures.

3)   The Health and Safety Committee Chairperson is responsible for preparing and posting emergency instructions and exit route maps in each classroom at the campus, with the exit from that room specifically noted in a colored highlight.

4)   In the event of an earthquake, all staff and students will take cover and remain under cover until the shaking stops.

5)   If it is unsafe to remain in the building, the Health and Safety Committee member will advise all occupants to evacuate the building

6)   The Health and Safety Committee member will act as a liaison between building management/security/rescue officials and students/employees during the emergency. If necessary, the Health and Safety Committee Chairperson will authorize school closure.

7)   No student or employee will re-enter the campus unless the rescue officials have authorized re-entry.

Payment Policy

Payment Policy

Payment is due prior to program start date. Students have the option to pay in 2 equal instalments.

Homestay Guidelines for Students

Homestay Guidelines for Students

Family & Location

  • Canada is a multicultural country. Your homestay may be a family with a foreign background.
  • Average travel time from your homestay to ILAC is between 40 and 55 minutes by public transportation.
  • Your homestay may have several other students in the house.
  • Your bedroom will be located either in the basement or above ground. Please note that it is quite common in Canada to make use of the basement as a room.
  • Your homestay may have pets as Canada is quite pet-friendly.
  • Canada supports a smoke-free environment. Therefore, most homestays strictly prohibit smoking inside/near the house. If you are a smoker, please inform ILAC prior to your arrival in Canada.

Meals 

  • 3 meals per day, 7 days per week.
  • Breakfast is often prepared by the student. Typical Canadian breakfast is cereal with milk or a toast with coffee or tea.
  • Lunch is a packed lunch prepared by the student or by the homestay.
  • Please ask your homestay who needs to prepare the lunch. Typical lunch is a sandwich with fruit.
  • Hot dinner is prepared by the homestay.
  • Dinner time is set by the homestay between 6:00 and 8:30 PM.
  • Example: The homestay can inform you that they have dinner sometime between 6:00 and 7:00 PM.
  • If you will be late for dinner, please advise your homestay. The homestay will keep your dinner until 9 PM.
  • If you would like to skip dinner, please also advise your homestay in advance.
  • There is no compensation for missed meals.
  • You are entitled to a sit-down dinner with the homestay about 4 times per week.
  • Snacks are not included in the meal plan. You are responsible of buying your own snacks.
  • The homestay can provide storage for your snacks.
  • You must eat in the dining/kitchen areas unless your homestay allows otherwise.
  • Cooking is not permitted unless the homestay allows you.
  • Special dietary restriction like; Halal Food, Kosher Food, Gluten Free, Organic Food, Lactose Intolerance will depend on availability and may be subject to an extra fee. In some cases, you may be asked to buy your own food items instead of paying an extra fee.

Internet & Phone

  •  Internet is included in the homestay fee. Your reasonable use of the internet is required.
  • Reasonable use means no downloading or no streaming of large files, videos, and music. Please use the Internet at the homestay only for studying and communicating with your family and friends for a reasonable time.
  • If you need to use more, there are other internet options/plans available at a local cell phone company (e.g. Rogers, Telus, Bell). Plans would offer your own stick – either pay per use or an unlimited plan.
  • You are allowed to use the home phone, but please limit calls to about 5 minutes (local calls or incoming calls from overseas only).
  • You are not allowed to make long distance calls using the home line. Phone cards for long distant calls are available at stores.
  • Phone and Skype calls can only be used during reasonable times, such as 8:00 AM to 9:00 PM.

Keys

  • You will be given a house key (and fob in some cases). Please always lock the door.
  • It is your responsibility to replace keys and/or fobs if you lose them.
  • In Canada, your bedroom will not have a lock on it. Be careful of your valuables as ILAC and the homestay are not responsible for any loss or damage of your valuables.

Shower

  • Personal cleanliness is important. Please shower regularly.
  • Please limit your use to 1 shower a day of 10-15 minutes as the bathroom is most likely shared with other people in the house.
  • Please clean the bathroom when you are finished.
  • You may be responsible for cleaning the bathroom when the bathroom is only for the student(s).

Bedding and Laundry

  • The homestay will provide sheets, blankets, and a pillow. It is recommended to bring your own towel.
  • The use of the laundry is available once a week – 1 wash and 1 dryer. The homestay will provide detergent.
  • The homestay will give you specific times for laundry usage. For example, every Saturday and Sunday.

Others 

  • Guests including overnight guests are not allowed in your homestay unless you receive permission from your homestay.
  • Damages, long distance charges, or excess internet charges caused by the student will be the student’s responsibility to pay.
  • It is advised not to leave money and valuables in your bedroom. Excess cash should either be put into your bank account or changed into travellers cheques.
  • ILAC must be informed about any allergies, food restrictions (e.g. no pork) and medical conditions in advance. Failure to do so may result in a homestay change or a disqualification for the Homestay Program.
  • Students in the Homestay Program must keep a good record of class attendance. Frequent absences without a legitimate reason may disqualify you from continuing the Homestay Program.

Payments 

  • All payments for the homestay must be paid through ILAC’s homestay department only. You must not discuss payment with your homestay directly.
  • Payments must be made 2 weeks before the next 4 week period if you are extending your stay. If not, there is a chance that your room may be booked by another student.
  • If you would like to move out of your homestay, you must give ILAC minimum 2 weeks’ notice.
  • The first 4 weeks of the homestay is non-refundable.
  • 4 extra nights or more in Homestay – full week fee applies.

Code of Conduct for Minors

Code of Conduct for Minors

INTRODUCTION:

ILAC has Policies and Procedures that govern each and every student who registers at the institution. ILAC’s Policies and Procedures, which include the Tuition Refund Policy, Academic Standards, Student Support Services, Dispute Resolution Policy, Anti-Bullying/Anti-Harassment/Anti-Discrimination Policy, Non-Disparagement Policy, Discipline Policy, Privacy and Video Surveillance, Procedure for Fire Safety, Procedure for Earthquake Safety, Payment Policy and Privacy Policy, are available on ILAC’s website. ILAC expects each student to read, understand and follow its Policies and Procedures accordingly.

In addition to the Policies and Procedures, ILAC expects all underage students to read, understand and follow this Code of Conduct for Minors, which introduces policies and procedures for underage students, as well as the Appendix A which includes a list of sanctions that may apply in case of a breach of any of these policies by underage students.

UNDERAGE DEFINITION:

In Canada, the age of majority is determined by each province and territory. In Ontario, the age of majority is 18 years old, whereas in British Columbia the age of majority is 19 years old.

NO DRINKING:

The legal drinking age to consume or purchase alcohol in Ontario and British Columbia is 19 years old. This includes legal entry into nightclubs and bars. Drinking underage and/or the use of fake identification is strictly prohibited.

NO DRUGS:

Carrying and/or using illegal drugs is strictly prohibited in Canada. A police investigation will follow. This can lead to criminal charges, arrest, and/or imprisonment.

USE OF FAKE I.D:

Fraud is illegal in Canada and the use of false identification is strictly forbidden.

NO SMOKING:

The legal smoking age in Canada is set by each province and territory in Canada. In Ontario and British Columbia the legal smoking age at which a person is allowed to buy tobacco products, including cigarettes is 19 years old.

NO SLEEPOVERS:

Students must sleep at their prearranged accommodation every night.

CURFEW AT 11:00 P.M.:

Underage students must be home by 11:00 P.M. every night. If a student is not home at this time the homestay family has the responsibility to inform ILAC’s homestay department.

GOOD BEHAVIOUR:

As a regular member of a homestay family, students must respect the individual rules of the household. This includes shower use, telephone use, mealtimes and other necessary rules.

PUNCTUALITY:    

Be on time. Students must be punctual at all the established meeting points and class times.

HAVE MEDICAL INSURANCE:

Students must carry a medical insurance card with them at all times.

HAVE A COPY OF YOUR PASSPORT:

Students must have a photocopy of their passport on them at all times.

ATTENDANCE POLICY:

Attendance in classes is mandatory. Students must let ILAC know ASAP when they are sick or cannot attend their classes for any reasons. Being absent without notification may lead to academic probation.

  • If students are sick and will be absent, students must:
  • Call ILAC’s front desk line; or
  • Email the Teen Coordinator of their campus.
  • If students are absent due to a tour, students must:
    • Let the Teen Coordinator, their Regional Ambassador and Teachers know in advance.

ADDITIONAL INFORMATION:

In Toronto, if students feel uncomfortable with any staff and/or person working in the program, they can contact the Teen Coordinator of the campus and/or the Director of Client Services.

In Vancouver, if students feel uncomfortable with any staff and/or person working in the program, they can contact the Teen Coordinator of the campus and/or the Director of Studies.

 

APPENDIX A – ILAC ’S LIST OF SANCTIONS:

The following are sanctions that may be assigned as a result of violation of this Code of Conduct by underage students. Sanctions may be imposed independently or in combination with other sanctions. Sanctions can be assigned to an individual student, groups of students or group leader.

Warning: A written or verbal warning will be issued to the student stating that any repetition of the behaviour will result in more severe disciplinary action.

Parental or Agent Notification: A letter, fax, email or phone call notifying a parent or agent of a student who is underage (at the time the letter is sent) that he/she has committed a violation of law or school policy, (including the use of drugs or alcohol).

Restitution: Students are required to pay for damages to public property, property of accommodation or the property of member or visitors to the school, or for other expenses incurred as a result of violations of the statements of this Code of Conduct. Such reimbursement will be charged to any student who alone, or through group activities, organizes or knowingly participates in the events causing the damage or costs. Restitution may be imposed separately or in addition to any other sanction(s).

Probation: A trial period during which a student must behave in a manner acceptable to the school. Conditions of probation may be set forth which restrict the student’s participation in extra-curricular activities, sporting events or other specified activities.

Dismissal: Withdrawal from school registration, class assignments, ILAC activities or ILAC accommodation with no guarantee that the student may return at any future time. The use of school facilities and/or property is withdrawn by this action. A student who has been dismissed may be readmitted only with the permission of one of the Co-Presidents.

Privacy Policy

Privacy Policy

ILAC has created this Privacy Policy to put into practice our commitment to protecting the privacy and security of your personal information.

This policy is based on the Personal Information Protection and Electronic Documents Act (PIPEDA) and explains the types of personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately. The following discloses our information gathering and dissemination practices for this website:www.ilac.com.

Definitions:

Personal Information – means information about an identifiable individual, such as information relating to the race, national or ethnic origin, colour, religion, age, marital status, education, address and the name of the individual.

Collecting Personal Information:
ILAC may ask you for your full name, date of birth, gender, nationality, mother tongue, ID or Passport number, mailing address, telephone and fax numbers, email address, medical history, legal guardian and education history.

Credit Card information is collected by our payment partners Flywire, Moneris and PaytoStudy for use in payment approval and processing. Your credit card information is not retained in any database by ILAC.

ILAC does not store or record the Internet Protocol (“IP”) addresses of visitors to the website for marketing purposes, although we may store IP addresses in server logs for system maintenance and to create statistical reports. An Internet Protocol (“IP”) address is a number assigned to your computer whenever you access the Internet.

Cookies may be used by ILAC website to maintain the security of your account when you register on line. These cookies do not collect personally identifiable information and we do not combine information collected through these cookies with other personally identifiable information. You have the ability to accept or decline cookies. Your web browser software includes a feature called “cookies” which stores small amounts of data on your computer about your visits to websites. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

ILAC collects Personal Information through the online registration form, contact us form, student survey form, e-newsletter subscription form, online academy registration form, online English test registration form.

ILAC collects Personal Information for the purposes of verifying the identity of students and representatives, as well as communicating and providing information about programs and courses including on-going activities, promotions and other information

Links to Third Parties:
This website contains links to third party websites. ILAC is not responsible for the privacy practices or the content of such websites. We would encourage you to review their Privacy Policies.

Privacy Policy Updates:
We regularly review our privacy practices and update our policy. Place check this web site on an ongoing basis for information on our most up-to-date practices.

Google Analytics:
This website uses Google Analytics to collect some information about its visitors.
For more information visit: www.google.com/analytics/

Google Remarketing:

This website makes use of Google Analytics Display Advertising (Google Remarketing).
You can control the Google Ads that are delivered to you by modifying your Google Ads Preferences.

Questions and Comments:
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, you can send us a message at:
info@ilac.com

Accessible Customer Service Policy

Accessible Customer Service Policy - Toronto

Statement of commitment

International Language Academy of Canada – ILAC (“ILAC”) is committed to providing customer service and to ensuring equal access and participation for people with disabilities. We believe in integration and we are committed to treating people with disabilities in a way that respects their dignity, independence, integration and equal opportunity. We will meet the needs of people with disabilities by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws, including Accessibility for Ontarians with Disabilities Act (AODA) and Integrated Accessibility Standards (O. Reg. 191/11).

 

Definitions

Disability means:

(a)             any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,

(b)             a condition of mental impairment or a developmental disability,

(c)             a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,

(d)             a mental disorder, or

(e)             an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997; (“handicap”)

Barrier means anything that prevents a person with a disability from fully participating in all aspects of society because of his or her disability, including a physical barrier, an architectural barrier, an information or communications barrier, an attitudinal barrier, a technological barrier, a policy or a practice;

Personal Assistive Devices is a piece of equipment a person with a disability uses to help them with daily living (e.g., a wheelchair, screen reader, hearing aid, cane or walker, an oxygen tank).

Personal Supports is used by persons with disabilities that enable them to carry out the activities of daily living and allow access to care and services. For example, walkers, personal oxygen tank, power-mobility devices such as power wheelchairs or scooters.

Service Animals are animals used by people with many different kinds of disabilities, such as vision loss, epilepsy, autism and anxiety disorder. Examples of service animals include dogs used by people who are blind, hearing alert animals for people who are deaf, deafened or hard of hearing, and animals trained to alert an individual to an oncoming seizure and lead them to safety. An animal is considered a service animal if it wears a harness, vest or other visual indicator or the person with a disability provides documentation from a regulated health professional.

Support Person is someone who accompanies a person with a disability to help with communication, mobility, personal care or medical needs or with access to goods or services. A support person may be a paid professional, a volunteer, a family member or friend.

 

Training

In accordance with the Accessibility Standards Regulation, ILAC undertakes to train all members of its organization in these requirements and will ensure that all employees, volunteers, directors, board members and owners and anyone who provides goods, services or facilities to ILAC’s customers have received training in these procedures as it relates to their specific roles.

ILAC will provide written notice to each member on an ongoing basis when changes to the policies, practices, and procedures governing the provision of accessibility standards. Revised training will be provided in the event of changes to legislation, procedures and/or practices.

 

Procedures and Commitment

ILAC has outlined its procedures and commitment as below:

  1. ILAC will communicate with people with disabilities in ways that take into account their disability;
  2. When asked, ILAC will provide information about the organization and its services, including public safety information, in accessible formats or with communication supports;
  3. Where a customer or guest has specific requirements for alternate means communication and requests that alternate forms of communication be used, ILAC will accommodate the disabled person with whatever means necessary to allow proper and courteous communication. This may include, but is not limited to communication in writing by email, communication by telephone, reading information to the person or providing large font written communications;
  4. Where ILAC is unable to supply the communication in a format that meets the person’s needs, an explanation will be provided to the disabled person giving the reasons why the person’s communication needs cannot be accommodated;
  5. Wherever possible, ILAC’s internet Website and its content will be created in a way that considers how assistive devices, such as screen readers, speech and input systems and other devices, operate and how people with disabilities use them to allow the site to be accessible to people with disabilities;
  6. We will notify employees, potential hires, volunteers and the public that accommodations can be made during recruitment and hiring;
  7. We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees and students. Where needed, we will also provide customized emergency information to help an employee and students with a disability during an emergency;
  8. We will modify or remove an existing policy that does not respect and promote the dignity, independence, integration and equal opportunity of people with disabilities;
  9. Where a person with a disability is accompanied by a Service Animal, the Service Animal will be permitted in all areas of the premises, except where excluded by law. Such laws could include the Food Safety and Quality or the Health Protection and Promotion Act;
  10. Where the Service Animal is a breed that is restricted by the province or municipality, the provisions of the Provincial or municipal law will prevail;
  11. The Service Animal of a person with a disability must be registered with ILAC at Front Desk;
  12. The employee, volunteer, customer or student that is accompanied by a Service Animal is responsible for maintaining care and control of Service Animal at all times while on ILAC premises;
  13. If a health and safety concern presents itself, for example in the form of a severe allergy to the animal, ILAC will make all reasonable efforts to meet the needs of all individuals;
  14. If ILAC staff or volunteer is not able to easily identify that the animal is a service animal, he/she can kindly ask the person to provide documentation (e.g. template, letter, form) from a regulated health professional that confirms that the person needs the service animal for reasons relating to their disability;
  15. Assistive devices such as a cane, a walker, a personal oxygen tank, a wheelchair or mobility scooter are permitted to be used in all common areas of the property. ILAC requests that all compressed gas or oxygen be registered with the Front desk to properly advise the Fire Department in the event of a fire emergency;
  16. Where elevators are not present and where an individual requires assistive device for the purpose of mobility, service will be provided in a location that meets the needs of the customer;
  17. In the event of planned or unexpected disruption of regular service for customers, ILAC will communicate this information to each person with a disability by such means as is appropriate for each individual;
  18. When a notification needs to be posted, it will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available;
  19. If a customer with a disability is accompanied by a Support Person, ILAC will ensure that both persons are allowed to enter the premises together and that the customer is not prevented from having access to the Support Person;
  20. A Support Person is subject to the same By-Laws and Rules of ILAC as a customer or guest;
  21. Where a person utilizes a Support Person and confidential information must be discussed, the person with the disability will be asked to consent to the presence of the Support Person during the discussion;
  22. The support person who accompanies the person with a disability due to health or safety reasons may be subjected to an admission and/or tuition fee.
  23. A Support Person may be requested by ILAC to protect the health and safety of the person with the disability or the health and safety of others on the premises;
  24. In case ILAC understands that a person with disability needs a support person to accompany he/she in its premises, before making a decision, ILAC will consult with the person with a disability to understand their needs, consider health or safety reasons based on available evidence and determine if there is no other reasonable way to protect the health or safety of the person or others on the premises;
  25. In such a situation, ILAC will waive the admission fee for the support person, if applicable.

 

Emergency Communications

Where a person’s disability might affect their ability to hear the fire alarm or voice communication system, or where the person with a disability may have difficulty in evacuating their suite in an emergency situation, ILAC will discuss the needs of each person with a disability with them individually to put into place an individual plan to handle the emergency situation.

Once the individual emergency plan for each person with a disability has been established, ILAC and the person with a disability will adhere to that plan in an emergency situation.

 

Feedback

ILAC is committed to equal access and participation for people with disabilities who are working, learning or visiting at the school. We welcome your comments and feedback on any accessibility relating to the school. You can submit your comments and feedback by e-mailing info@ilac.com with the subject Accessibility Feedback or by contacting Carolina Almeida at calmeida@ilac.com.

Take our free English test Build your course