ILAC News

Upcoming Student Events at ILAC – Summer 2014

ILAC staff at party

The weather is getting hotter, the mood is getting better, and outdoor patios are getting busier. Do you know what that means? Yep, summer is here!

Make the most of it and join ILAC’s hottest events of the year!

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Mayoral Candidate Olivia Chow Visits ILAC

directors_chow_350Toronto mayoral candidate Olivia Chow visited ILAC on July 9th to speak about the need to promote Canada as an education destination.

“We are pleased that Olivia Chow would care enough to meet individual voters and businesses like ILAC,” said ILAC Director Jonathan Kolber. “ILAC is a great corporate citizen that cares deeply about Toronto. This shows how important the language industry is and how much we add to the community, including all stakeholders. These are thousands of local Canadian homestay families, teachers, and ILAC’s graduates, who have become new immigrants and chosen Toronto as their home.”

It was a great opportunity for ILAC’s employees, who hail from many different countries, to speak personally with Chow who expressed her understanding about the challenges that newcomers to Canada often face.

“I came from Hong-Kong when I was 13 and I had a British accent,” Chow stated. “I didn’t speak a lot of English; I spoke some, because I went to a Catholic school. Learning a new language and learning how to fit in were a struggle, but I managed.”

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She spoke passionately with the students of ILAC College’s School of Customer Service about the need for service excellence at the municipal level.

“I have a lot to learn from all of you,” added Chow. “The job of a new mayor is to provide the best service for the residents of Toronto, and we are here to talk about customer service. So our goal is not that different, it is how to provide that service in any way, so we can deliver a world-class city that we can be proud of.”

Chow closed the event by raising a glass to toast the success of ILAC, its employees and students.

Alena Khabibullina

 

Spotlight on Civil Engineering in Canada: Professional Area in Demand

The current need for skilled engineers is the highest it has ever been in Canada.engineers-500closer

As Roger Cheng, chair of the civil engineering and environmental and engineering department at the University of Alberta reported to the Canadian National Post last March, “They all (civil engineering graduates) get hired. It is one of the most in-demand disciplines and there is certainly a shortage right now.”

The need is so high that even recent civil engineering graduates with limited professional experience are in demand.

ILAC’s Pathway Department can help you to choose a program in engineering. Students can get real internship and co-op opportunities; many of them are paid.

ILAC’s partner schools (Seneca, Humber, George Brown, Centennial, Algonquin, Conestoga, Sheridan, Niagara, Mohawk, Fleming, Cambrian, Confederation, Fanshawe, Camosun, TRU, VCC, SAIT, NAIT, Saint Mary’s University and more) offer excellent undergraduate and postgraduate programs.

These applied learning programs prepare students to start their professional career in Canada. Instructors are experts in their field and curriculum is designed by industry leaders to meet the changing needs.

For more information, contact your ILAC Pathways Specialist or carolyn@ilac.com

Hat-small 1Programs:

  • Civil Engineering Technology
  • Green Architecture
  • Project Management: Environment
  • Project Management
  • Construction Management
  • Geographic Information Systems
  • Urban Land Regeneration
  • Urban and Regional Planning
  • Green Business Management
  • Environmental Monitoring and Impact Assessment
  • Environmental Control
  • Environmental Management & Assessment
  • Environmental Engineering Applications
  • Environmental Technology
  • Energy Management -Built Environment

 

ILAC Sponsors 3rd Annual Daughters for Life Gala: Promoting Education for Girls in the Middle East

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From left to right: Dr. Abuelaish, Lisa LaFlamme and Jonathan Kolber at the 3rd DFL Gala. Photo: DFL

More than three years ago ILAC and the Daughters for Life Foundation (DFL) found common ground in supporting disadvantaged Middle Eastern women, regardless of nationality or religious heritage, through education and leadership training. In 2012, ILAC donated $200,000 to DFL scholarships and awards as a part of its commitment to promoting change through education.

“ILAC was the main and first contributor,” DFL Founder Dr. Izzeldin Abuelaish said. “We created this momentum and I am satisfied and proud of our collaboration with ILAC, their leaders: Ilan, Jon and Bernardo and the staff. It’s a good example of partnership. We encourage students to come to us and study at ILAC because education gives you a light, but travel gives you knowledge about others.”

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Captain Al Hamili receives Luminary Award from Dr. Abuelaish. Photo: DFL

This year’s Annual Gala honoured the achievements of three remarkable women: Dr. Roberta Bondar, Canada’s first female astronaut and neurologist; Aysha Al-Hamili, the first UAE female pilot; and Lisa LaFlamme, Chief Anchor and Senior Editor at CTV National News. These Luminary Awards recipients confirmed that every big community initiative starts with a small personal story.

The DFL was established in memory of Dr. Abuelaish’s three daughters who were killed by Israeli shelling in 2009. Earlier that year he also lost his wife to leukemia. His personal tragedies appear on the pages of his award-winning book I Shall Not Hate: A Gaza Doctor’s Journey, which describes his philosophy of forgiveness. Creating educational opportunities for women through DFL, he has been called the Nelson Mandela of the Middle East and nominated three times for the Nobel Peace Prize.

“I have known Dr. Abuelaish and his family quite well, as well as his vision, which I fully understand as it’s clear that the more educated women are the greater the society is,” ILAC Director Jonathan Kolber said at the 3rd DFL Gala. “I’m here with my wife Geraldine and this year he saved her life. He also mentored me through a very, very challenging time. We are so thankful for you as a human being, for all the hope you’ve given us and we will be forever grateful for all things you’ve done for me and my family.”

This collaborative vision brought two women from Israel, Amany Khater and Nawal Khalily, to study at ILAC. Both received scholarships and financial aid to learn English and pursue their education in Canada.

“We supported these girls and would love to attract more women who would like to be educated future leaders,” Dr. Abuelaish said. “We encourage these women to apply for Daughters for Life scholarships: girls with potential and talent but who lack opportunity. We would like to give them this opportunity, to strengthen and arm them with this education.”

Alena Khabibullina

ILAC Receives Designated Learning Institution Numbers

Dearest Valued Partners,

Many of you have received recent announcements regarding changes to the International Student Program (ISP) in Canada effective June 1, 2014. We would like to provide you with an update on our schools, programs and the impact on your business.

FACTS

1. ILAC Toronto and Vancouver will be designated schools. This designation list will become available prior to June 2014. Our Vancouver school is EQA approved and in Vancouver and Toronto we are Languages Canada accredited. In Toronto, we worked with and provided valuable input to the government on the designation process. ILAC was one of the first schools to complete the designation process.

2. Language school students will not be allowed to get work permits under C30. This includes ALL language programs in Canada and applies to co-op programs (work and study). The international language sector, along with Languages Canada, have been working with the government on strategies to address this issue.

3. ILAC International College – Toronto will be a designated school and students who study at our career college will be eligible for work permits. In Toronto our college has been in operation for over 10 years offering programs in teacher training (TESOL) and the newly launched Customer Service Diploma program. We anticipate adding a range of new programs to meet your student’s needs. We recently opened the door to ILAC International College – Vancouver and expect to be designated in 2015.

4. IEC Initiative students (working holiday visa) or who come on a charity work permit to volunteer in Canada will still be able to work and study at ILAC.

STEPS YOU CAN TAKE

1. Register students for ILAC’s co-op program from now until May 31st, 2014. The government has stated that any applications submitted before June 1, 2014 will be processed according to the current rules regardless of when the co-op program begins. We are currently offering great promotions and scholarship opportunities for all co-op applicants.

2. Register students in the Customer Service Diploma program at ILAC International College. Students will be eligible for the work permit and permitted to work during the entire 48 week program. We are offering an opportunity to be awarded a $5000.00 scholarship for all students!

3. Ensure your students plan to enroll in designated schools. This is very important for visa approvals as students applying to non-designated schools will not be approved.

We recognize you may continue to have questions about the upcoming changes and we invite you to contact our team at ILAC or Lovey at or via telephone +1 778 558.6682.

Here are ILAC’s DESIGNATED LEARNING INSTITUTION NUMBERS (DLI #):

International Language Academy of Canada – TORONTO is O19319227442

International Language Academy of Canada – VANCOUVER is O19283901032

ILAC International College – TORONTO is O19319417742

The DLI # is required for Study permit applications and applicants will need to record the DLI number on their study permit applications after June 1, 2014. Please note the first character in the DLI is the letter O followed by the number. It is critically important the correct DLI # is entered for the correct school – please make extra effort to ensure its accuracy.

Important Announcement Regarding Language Co-op and New Work & Study Program

Dear Friends,

As you are aware, the Language Co-op program is being eliminated due to new regulations put in place by Canada Immigration.

The deadline for any remaining Language Co-op applications is May 31st, 2014.

“The Customer Service course at ILAC has given me an excellent education in culture and business practice as it relates to customer satisfaction. The skills I’ve learned are valuable to all employers and an asset to any future career I might choose.”

“The Customer Service course at ILAC has given me an excellent education in culture and business practice as it relates to customer satisfaction. The skills I’ve learned are valuable to all employers and an asset to any future career I might choose.”

ILAC International College has created a new program customized to the profile of your students, who wish to learn English, learn our business customs and gain valuable work experience while enhancing their English skills in the work place.

This program is the only one of its kind in Canada -

The ILAC School of Customer Service.

The program is already thriving within its first few months. Positive feedback from students has been off the charts; they love what this course has to offer. The Customer Service Diploma Program is set to completely exceed the experience that the Language Co-op program offered, with new features that provide exciting opportunities for students:

-        Guest Speakers talk about Customer Service: Mercedes-Benz, American Express, Porsche, TD Bank, Louis Vuitton, Royal Bank, and The Four Seasons Hotel are just some of the feature guests we’ve had so far.

-        Student will receive a 20-hour off-campus work permit during their study period.

-        6 month paid practicum included

-        Receive Ministry-approved College Diploma upon completion

“For me, customer service is about communicating effectively with people so that their needs as customers are not only met but exceeded. My time in ILAC’s Customer Service course has taught me how to be a shining example of excellent customer service, and has also taught me how to manage difficult workplace situations to turn those into positive experiences.”

“For me, customer service is about communicating effectively with people so that their needs as customers are not only met but exceeded. My time in ILAC’s Customer Service course has taught me how to be a shining example of excellent customer service, and how to manage difficult workplace situations to turn those into positive experiences.”

The Customer Service Diploma program is another example of ILAC’s commitment to being a leader in education. We are proud to now offer the best professional skills development and business English program in the world!

Our students are happy to share their experiences. You will also find the profiles of a few of our guest speakers below.

Find out more about this program by connecting with us on Facebook or our new School of Customer Service Website.

Or email , Customer Service Program Director.

Please let us know if you would like to arrange a Skype training session on this program for you and your team.

Thank you for your continued support,

Jonathan Kolber, Principal

“We offer service excellence that even other schools talk about”

Guest Speakers

Karen Koelwyn,  Four Seasons Hotel Toronto  Front Office Manager “Customer service starts from acknowledging people and being genuine.  Building rapport, listening and validating their concerns can turn a situation around  and enhance their experience.”

Karen Koelwyn, Four Seasons Hotel Toronto
Front Office Manager
“Customer service starts from acknowledging people and being genuine.
Building rapport, listening and validating their concerns can turn a situation around
and enhance their experience.”

JasonR

Jason Rosso, Milestones Restaurants
Executive Chef
“Great customer service starts with great internal customer service. Employees have to be inspired, motivated, excited and believe in what they do. I try to build a relationship and learn something about every employee I work with. It is important to create an excellent line of communication within the company.”

David Vander Voet,  RBC Wealth Management Private Banker “My customer service philosophy revolves around relationships with each of our clients.  I invest the time at the front end, getting to know them, their family and their goals and then use that discovery to provide pro-active advice and solutions to help them meet those goals.  Excellence in customer service is listening deeply to the client, understanding and anticipating their needs.”

David Vander Voet, RBC Wealth Management
Private Banker
“My customer service philosophy revolves around relationships with each of our clients. I invest the time at the front end, getting to know them, their family and their goals and then use that discovery to provide pro-active advice and solutions to help them meet those goals. Excellence in customer service is listening deeply to the client, understanding and anticipating their needs.”

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

*ILAC’s Customer Service Program is offered by ILAC International College.

 

Agents Experience “Dream Week” in Canada

ILAC hosted over 80 Agents from Russia, Brazil, Mexico, Ukraine, Ecuador, Peru, Guatemala, Honduras, Chile, Japan, Vietnam, Colombia, China, Czech Republic, Slovakia, Thailand, Venezuela, Kazakhstan, France, Spain, Belgium, Germany and Turkey!

ILAC hosted over 80 Agents from Russia, Brazil, Mexico, Ukraine, Ecuador, Peru, Guatemala, Honduras, Chile, Japan, Vietnam, Colombia, China, Czech Republic, Slovakia, Thailand, Venezuela, Kazakhstan, France, Spain, Belgium, Germany and Turkey!

Over 80 agents from 23 countries attended ILAC’s event-filled FAM Trip, where they participated in both educational and social events throughout beautiful British Columbia.

April’s week-long trip kicked off in Vancouver with a Higher Education Fair. Agents had the opportunity to meet with over 30 universities and colleges from across Canada and have one-on-one meetings with representatives to discover more about their schools and programs. The fair was then followed by tours of ILAC’s downtown Vancouver campuses.

Higher Education Fair with over 30 Colleges and Universities from Across Canada.

Higher Education Fair with over 30 Colleges and Universities from Across Canada.

Agents also attended presentations on topics such as How to Sell Canada, which included case studies, as well as participated in interactive educational training sessions. One highlight in particular was the information session on ILAC’s School of Customer Service, an innovative new program that allows students to earn a college diploma while studying at ILAC College and working in Canada.

Balancing out the numerous educational events were exciting social activities, including a networking dinner and party with a Casino Royal theme. College and university reps mingled with agents while overlooking the bright city lights at the Renaissance Hotel’s 360 degree SkyBar.

ILAC FAM visits TRU in Kamloops, BC

ILAC FAM visits TRU in Kamloops, BC

FAM participants then had the chance to visit the city of Kamloops, enjoying stunning scenery and a tour of Thompson Rivers University’s modern facilities. They were treated to authentic Aboriginal dances performed by university students and other local cultural experiences.

Finishing off the trip was an unforgettable two days in Whistler, BC. Agents explored the scenic village, skied and snowboarded – many for their first time – and enjoyed evening entertainment by famed Whistler rockgroup the Hairfarmers.

FAMBlogWhistler

Agents experience the beauty of Whistler.

In addition, approximately 30 agents got to experience life in Canada as a student, taking a trial week at ILAC in Toronto and Vancouver before and after the FAM trip. They attended classes, participated in orientation and stayed with real homestay families. They were thrilled at this inside look at class and homestay environments and impressed with the quality of teaching and the many nationalities that make up the classroom.

Positive feedback from FAM participants has been overwhelming, with many agents expressing their sincere appreciation and thanks.

“I do not know if many agents will send you a thank-you note like this, but they all should have. I am safely home after something that should be called one of the most amazing trips in my life. I have organized several events in my life and I know how hard it is to keep everything working, to have the right people at the right place and how difficult it is to be well-timed all the time. The 2014 FAM Trip you organized was perfect and it was amazing how well everything went and what a great time we all had. I am sending a big THANK YOU for having me inVancouver, for such a perfect organization and for the schedule that made us feel like flying through such beautiful experiences.”                      

- Martin Jiranek, EUFRAT Group

One of the photo contest entries.

One of the photo contest entries.

To top off the fun week, ILAC held a photo contest and encouraged agents to send in their best photos.

Congratulations to Zuzka Husikova who received 259 Likes on Facebook for her photo and to Thomas Perrett, whose photo received 21 Shares! Both Zuzka and Thomas have won a three-week scholarship to ILAC for one of their students!

ILAC had a great time hosting its partners from around the world and looks forward to next year’s FAM Trip.

ILAC Hosts 35 Universities, Colleges And High Schools From Across Canada

ILAC hosted one of the largest higher education fairs for international students this week at Vancouver’s Sutton Place Hotel in beautiful Coal Harbour.

Students and agents from around the world were able to meet with representatives from over 35 colleges and universities across Canada.

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Over 35 colleges and universities attended ILAC’s higher education fair.

Post-secondary education in Canada is among the best in the world due to the variety and quality of programs and instructors, its affordability and the country’s high standards of living.

Every year hundreds of students graduate from ILAC’s Pre-Degree Program and go on to complete their post-secondary education at one of these great institutions.

 

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Former ILAC Pathway Student Alex Lukyanenko

One of these students is Alex Lukyanenko from Ukraine. Mr. Lukyanenko graduated two years ago from ILAC’s Pre-Degree Program. In two weeks he will be graduating from Niagara College’s two-year Hospitality Management Program. During his time at Niagara College Mr. Lukyanenko was on the President’s Honour Roll in 2012 and for both Fall and Winter terms of 2013. He also earned a $500 academic award from the college for his impressive academic performance in 2013.

“I would like to express my gratitude to ILAC for the best pre-degree program in Canada,” says Mr. Lukyanenko. “You are doing a great job and I always recommend ILAC to all my friends.”

ILAC wishes Mr. Lukyanenko all the best in his future endeavors as well as thanks everyone who attended our 2013 education fair. If you are interested in learning more about studying at university or college in Canada and ILAC’s award-winning Pathway Program, please watch the video or email a representative today:

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ILAC Pathway Staff Hannah Dang & Julia Potapova. ILAC hosted over 80 agents from Russia, Brazil, Mexico, Ukraine, Ecuador, Peru, Guatemala, Honduras, Chile, Japan, Vietnam, Colombia, China, Czech Republic, Slovakia, Thailand, Venezuela, Kazakhstan, France, Spain, Belgium, Germany and Turkey!

 

 

ILAC Thanks Students for Voting Them BEST LANGUAGE SCHOOL IN CANADA!

ILAC is pleased to have received two awards this month, both determined by student voting.

ILAC Toronto was voted “Best Language School in Canada 2013” and ranks among the top 5 International Language Schools in the world, according to EducationStars, an independent Swiss Rating Agency. ILAC Vancouver came in 2nd place and received the top score for Vancouver Language Schools. Both ILAC Toronto and Vancouver previously won the EducationStars Award in 2012.

Educationstars2013

“The EducationStars Award shows that your educational services, quality and customer satisfaction are recognized by your students. At the same time potential clients can see the emphasis your school is placing on these points.” – EducationStars

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ILAC awarded Best School of Toronto 2014

ILAC is also thrilled to have won this year’s award for Best School of Toronto for 2014 and Best Teacher of Toronto for teacher Jaimie Moore. The award is from a Japanese Agency that asks students studying at language schools across Canada to vote for their favorite schools on the website CanadaStudy!.

ILAC’s Directors wish to thank the agencies and all their students who voted for this recognition, as well as congratulate its staff and teachers who provide such great customer service to their clients.

Japanese award

ILAC staff receive the awards for Best School of Toronto 2014 and Best Teacher of Toronto.

 

ILAC School of Customer Service Opens Doors

It’s been two months since ILAC College’s School of Customer Service opened its doors and so far the program has been seriously impressing its students.

Gabriela practices her customer service skills as her class serves free coffee to all ILAC students!

Gabriela practices her customer service skills as her class serves free coffee to all ILAC students!

“It’s a very good program,” says Gabriela Alcina of Venezuela. Alcina notes that the program curriculum includes a lot of interactive events where students get to practice their customer service skills, such as greeting and welcoming new students at orientation.

Gabriela Jandova, a student from the Czech Republic, wants to be an event planner and remarks that what she’s learning at ILAC “can’t be learned from a book,” and that she anticipates the program will “open doors for the future.”

Echoing her classmate’s sentiment, is Slovakian Jana Karkoshova, “It’s an amazing opportunity to learn about customer service in Canada. The relationships and attitudes are different in my culture and here there are many cultures, it’s important to be able to work with all of them.”

Program Director Arda Aridasir is also extremely pleased with how the program is shaping up. “It’s going well, students are very happy.”

Experience the ILAC way of service excellence.

Experience the ILAC way of service excellence.

Students received a scholarship for this 48-week program, which involves 24 weeks of study and 24 weeks of work placement in fields such as tourism, hospitality, retail and event management.

During this innovative program students will learn essential customer service skills and receive a diploma in Customer Service, which they can then apply to their preferred industry.

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Carmen Isabell Beck-Sharman shares her experience with the students.

Not only are students enjoying themselves but so are the teachers and guest speakers who come to share their impressive knowledge and insights with the class. Students look to these speakers as role models and get to see first-hand what the future might hold for them.

Carmen Isabell Beck-Sharman from Mercedes Benz was herself a student from Germany who worked her way from an entry-level position to that of a manager. Students got to hear how excellent customer service skills can make all the difference in today’s competitive work force.

Maria Torres, Manager of Customer Service, TD

Maria Torres, Manager of Customer Service, TD Bank

Gabriela Alcina was particularly encouraged by Brazilian Maria Torres of TD Bank. Torres told students that when she first started at TD she was so excited that she would “eat, breathe, and sleep customer service”. Out of 168 branches her branch was ranked second for best customer service. “You have to read each customer as an individual, each one requires a different approach and has different needs,” advises Torres.

Turkish student Baris Tekne felt he shared a lot in common with guest speaker David Vander Voet from Royal Bank of Canada. “I’m interested in finance,” Tekne explains, “when they share their experience, it makes you feel like you can do what they do.”

The students also had a great time with guest speaker Mathew Rosenblatt, owner of hot new restaurant El Catrin in Toronto’s famous Distillery District. Mr. Rosenblatt invited the students to visit his popular restaurant, where they got to see the hospitality industry up close.

elcatrin

Toronto’s Mexican hot spot – El Catrin

“It was a great experience,” says Spaniard Daniel Ramos. “I hope to get a job maybe working there,” he adds with a smile.

Not only do the guest speakers get a chance to share their experiences with the students, the students also get the opportunity to impress the speakers as potential employees, opening up additional doors to possible future employment.

For their part, the speakers seem equally impressed by the program and its students. “My tours and lectures are normally reserved for foreign dignitaries, journalists and VIP’s visiting Toronto,” says Mr. Rosenblatt. “After touring the exceptional students at ILAC’s Customer Service College I can now say I am also touring tomorrow’s leaders and influencers.”

Study Break - ILAC's first class of the School of Customer Service.

Study Break – ILAC’s first class of the School of Customer Service.

Read more on the Customer Service Program offered by ILAC College or for more information please email or check out their Facebook page.carmenquote

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