Policies and
Procedures

Scope of Policy

1)   Who is bound: The Institution has adopted this Anti-Bullying, Anti-Harassment, and Anti-Discrimination Policy to ensure ethical and respectful employment practices and treatment for all students of the Institution, as well as employees.

2)   Objective: The objective of this policy is to create a climate of understanding and mutual respect where each person feels a part of the Institution’s community.

3)   Zero tolerance: The Institution will have a zero-tolerance policy for harassment or bullying. The Institution will not tolerate, ignore, or condone any form of discrimination or harassment and is committed to promoting appropriate standards of conduct at all times.

4)   May result in dismissal/expulsion: All employees in the Institution’s family are responsible for respecting the dignity and rights of their co-workers and the students whom they educate. Students in turn are responsible for respecting the dignity and rights of their fellow students. Bullying and harassment are serious forms of employee and student misconduct which may result in disciplinary action up to and including discharge of an employee, and which may result in suspension or dismissal/expulsion of a student or a denial of admission to any prospective student.

5)   Harassment-free workplace: The Institution will take any and all reasonable steps available to ensure a harassment-free environment, including barring the harasser from its facilities, where appropriate, or discontinuing business with harassers, as the case may be.

Application of Policies

1)   Online bullying, harassment, and social media: Harassment and bullying will not be tolerated on or off campus to the extent that such conduct compromises a respectful and harassment-free environment at the Institution. For example, online (social media, e-mail, or otherwise) harassment or bullying by a student or Employee in our Institutional family will not be tolerated – and will be treated as if it occurred on campus.

2)   Enumerated grounds: Without limitation, the following prohibited grounds of discrimination and any combination of these grounds will specifically not be tolerated, apart and aside from any harassment or bullying issue:

a) Race;

b) Citizenship;

c) Sexual Orientation;

d) Ancestry;

e) Creed;

f) Age;

g) Place of Origin;

h) Sex (including pregnancy);

i) Marital Status;

j) Colour;

k) Gender Identity;

l) Gender Expression;

m) Family Status;

n) Ethnic Origin;

o) Disability; and/or

p) The Receipt of Public Assistance.

3)   Right to contract equally: Every person having legal capacity has a right to contract on equal terms without discrimination based on those items enumerated in paragraph 2 above.

4)   Equal treatment in employment: Every person has a right to equal treatment with respect to employment without discrimination or harassment based on those items enumerated in paragraph 2 above.

5)   “Bullying” standards may be adopted which go beyond any legislation that is in place or which has been introduced as draft legislation, in order to determine whether instances of “bullying” (which may fall short of or be different from “harassment”) have occurred.

6)   Obligation to Report: Staff and students must report any alleged form of discrimination, harassment, or bullying to a student services specialist, Campus Manager, , Instructor, or Director of Studies as soon as they become aware of an issue.

7)   Discrimination: Discrimination, as used in this Policy, is any practice or behaviour, whether intentional or not, which has a negative impact on an individual or group because of personal characteristics or circumstances unrelated to the person’s abilities or the employment or service issue in question (e.g., disability, sex, race, sexual orientation). Discrimination may arise as a result of direct differential treatment or it may result from the unequal effect of treating individuals and groups in the same way. Either way, if the effect of the behaviour on the individual is to withhold or limit full, equal, and meaningful access to goods, services, facilities, employment, housing accommodation or contracts available to other members of society, it is discrimination.

8)   Duty to accommodate: This refers to the legal obligation of an organization to take steps to eliminate disadvantage caused by systemic, attitudinal, or physical barriers that unfairly exclude individuals or groups protected under the applicable Human Rights legislation and any regulations thereto. It also includes an obligation to meet the special needs of individuals and groups protected by any such regulation and legislation unless meeting such needs would create undue hardship.

9)   Definitions:

a) “Bullying”: means the severe or repeated use by one or more pupils of a written, verbal, electronic or other form of expression, a physical act or gesture or any combination of them if it is directed at another person if it has the effect of or is reasonably intended to have the effect of:

i) causing physical or emotional harm to another person or damage to another person’s property;

ii) placing another person in reasonable fear of harm to himself or herself or damage to his or her property;

iii) creating a hostile environment at the Institution for another person;

iv) infringing on the legal rights of another person at the Institution; or

v) materially and substantially disrupting the education process or the orderly operation of the Institution (“intimidation”).

b) “Employee”: For the purpose of this policy, the term employee includes full- time, part-time, temporary, probationary, and casual employees, co-op students, volunteers, job applicants, staff, contractors, and consultants working for the Institution;

c) “Student”: means student or prospective student of the International Language Academy of Canada;

d) “Equal Treatment”: Equal treatment is treatment that brings about an equality of results and that may, in some instances, require different treatment. For example, to give all employees equal treatment in entering a building, it may be necessary to provide a ramp or an elevator for an employee who requires the use of a wheelchair; and

e) “Harassment”: Means improper comment or conduct based on one or more of the prohibited grounds listed in applicable Human Rights legislation and regulations thereto, that a person knows or ought to know would be unwelcome, offensive, embarrassing, or hurtful.

10) Discipline: The Institution will investigate any and all allegations of harassment promptly, in accordance with the law, and free from reprisal.

11) Where to report: See the Director of Studies immediately if there are any questions or concerns about this policy

12) To the extent that this policy is inconsistent with the evolving human rights, harassment, or discrimination laws in the province of Ontario and British Columbia, the laws of Ontario and British Columbia shall prevail.

1)       All students are expected to conduct themselves in a dignified and professional manner.

2)       Students may be suspended or dismissed/expelled, depending on the severity and/or degree of their “Misconduct”: Misconduct is defined as, and without limitation:

a) conduct which disrupts or in any material respect compromises the Institute or any of its students, including the administration of the program (including but without limitation any act or threatened act of violence, failure to cooperate with an inclusion or accommodation policy of the Institution);

b) student performance bringing discredit on the professional, academic, or ethical standards of the institution;

c) academic failure;

d) poor attendance i.e., attendance which falls below any program approval requirements, or poor participation (without medical excuse that gives rise to the legal need for accommodation);

e) conduct which interferes with the legal rights of other students and/or the Institution, its staff, agents, or employees

f) repeated contravention of the Institute’s policies as set out in this Student Enrolment Contract and amended from time to time as the Institution deems necessary, or pursuant to applicable laws and/or regulations;

g) failure to pay required fees as set out in the student’s signed contract;

h) contravention of the performance requirements or other rules and/or guidelines as they may apply to the student; and

i) distribution of materials within the campus and to the Institute’s students that have not been approved by the Institute (such as brochures, 3rd party advertisements, promotional materials, political or religious materials, etc.)

3)       Repeated failure to abide by Institute’s policies, which may be amended from time to time as the Institution deems necessary or pursuant to applicable laws and/or regulations, is grounds for dismissal/withdrawal. Note that contravention of some school’s policies may lead to immediate dismissal/expulsion from the program depending on the severity of the contravention (see paragraph 5 below).

4)       The Institute may, at its sole discretion and consistent with applicable laws and/or regulations, consider a Suspension prior to the possible dismissal/expulsion of the student.

5)       Certain types of serious misconduct will lead to the immediate dismissal/expulsion of the student on a “zero tolerance” basis. Such conduct includes, but without limitation,

a) the use of alcohol or drugs;

b) violent and/or threatening behavior toward another student, employee, faculty member, or visitor on or off campus;

c) dishonesty by the student relating to academic testing or credentials, or any dishonesty going to the academic integrity of the Institution.

6)       Harassment or Discrimination – International Language Academy of Canada does not condone harassment or discrimination of any student, staff, employees, or agents. Students who engage in harassing or discrimination are subject to immediate suspension pending investigation. Any student deemed by the International Language Academy of Canada’s investigators as having engaged in harassing or discriminatory activities contrary to any applicable laws and regulations may be subjected to immediate dismissal/expulsion.

7)       Students who damage, steal and misuse property may be expelled and will be required to make restitution to replace or fully repair the property.

8)       Fee refunds will be governed by the provisions of this policy and applicable laws and/or regulations as prescribed. However, where International Language Academy of Canada has no legal requirement/obligation to refund tuition or any portion of a student’s tuition to any student who has been expelled (or suspended, where the suspension is long enough such that the student has lost a significant amount of time or opportunity that would otherwise have been spent in course study), International Language Academy of Canada will have no obligation to refund tuition or any part of that student’s tuition.

9)       A sanction of suspension or dismissal/expulsion may be recorded on a student’s academic record and transcript.

10)   Notification: Students who are expelled for any reason will be notified in writing. The notification will describe the basis for dismissal/expulsion and the effective date.

11)   Appeal procedure: Expelled students who dispute the facts of the dismissal/expulsion must file their appeal with the Institution within 5 days of the notification having been received by the student.

12)   ILAC may, at its sole discretion, determine that a restorative process is warranted in lieu of or in tandem with any of the above forms of discipline that it seeks to impose. A restorative process is one which emphasizes repairing the harm caused or revealed by unjust behavior through an inclusive or cooperative process.

1)       The institution (also referred to as “us”, or “we” under this Policy) has created this policy in order to demonstrate our commitment to privacy and the protection of your personal information, information pursuant to current privacy legislation. Please read this policy to understand how your personal information will be treated.

2)       The institution collects information in several ways. Some personal information is gathered if you register with us. During registration, the institution may ask for personal information such as your name, email address, gender, zip/postal code, occupation, industry and personal interests.

3)       We may ask you for personal information outside of the context of registration, including (but not limited to) when you download a file (such as a .PDF file) from the institution; when you ask us to contact you; when you join our mailing list; and when you report a problem relating to the services we provided or the courses offered. If you contact us we may keep a record of that correspondence.

4)       When prospective students, i.e. candidates provide us with information such as their name, mailing address, telephone number, and e-mail address, we use this contact information to send these candidates additional information about the Institute. A candidate’s contact information may also be used by us to contact him or her directly. Candidates may choose not to receive future mailings or other communications from the institution at any time by notifying the Student Services Specialist.

5)       We will not retain or withhold an international Student’s passport, Study Permit, or similar document under any circumstances.

6)       We will not sell or rent your personal information to third parties without obtaining your written informed consent. Generally, the institution does not sell or rent personal information in any event.

7)       The institution’s website provides much information spanning many topics. While the institution attempts to provide accurate information to its site users, it provides no guarantees regarding the accuracy or reliability of this content. The institution’s website and/or any content on the internet relating to the institution, does not constitute a contract or promise from the institution to its site users, be they prospective students, students, or otherwise.

8)       The institution website has security measures and safeguards in place to protect against the loss, misuse, and alteration of the information that is under our control at any given time. However, since no data transmission over the Internet is completely secure we cannot ensure or warrant the security of any information you transmit to us or in relation to our online products or services, and you do so at your own risk. Once we receive your transmission, we make every attempt to ensure that it is kept secure with us. You must still be solely responsible for maintaining the secrecy of your passwords and/or any account information.

9)       We may store and sometimes track information about you. We may do this in order to further automate our website or online forms, or to help us understand who may be interested in our programs.

10)   Subject to any legislated exemptions which would permit us to disclose your personal information as is necessary, we will not disclose any of your personal information except when we have your informed consent. “Personal Information” is defined broadly by governing legislation as any information about an identifiable individual except the name, title, and business address or office telephone number of an employee of an organization.

11)   Pursuant to allowable exemptions under current legislation, we may disclose personal information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating the institution’s policy, violating any law of the province of Ontario or Canada, or may be causing injury to or interference with (either intentionally or unintentionally) the institution’s rights or property, other students or faculty members, or anyone else who could be harmed by such activities. We may also disclose your personal information to a collection agency for the purposes of the lawful collection of a debt owed to us by you.

12)   Our policy with respect to the use, collection, retention, and disclosure of all student records is governed by applicable privacy legislation as well as the relevant provisions of other applicable Acts and Regulations.

13)   We make every attempt to periodically update our Privacy Policy such that it is in compliance with governing privacy legislation, and any regulations applicable thereto.

14)   The institution also abides by any laws regarding Video Surveillance Policy. To summarize, to the extent that it uses or will seek to use video surveillance, the institution will

a)       ensure there is a justifiable business purpose for the surveillance;

b)       seek to avoid capturing the images of people not being targeted for some specific, legitimate purpose;

c)       to the extent possible, seek to not use cameras in areas where people have a heightened privacy expectation;

d)       to the extent possible, seek to notify students and other individuals about the use of cameras before those individuals enter the premises;

e)       subject to some legal justification to withhold and unless the data is destroyed, provide access to Individuals whose images are captured on videotape;

f)        data is destroyed within 14 days from the day of capture;

g)       ensure that video surveillance equipment and videotapes are secured and used for authorized purposes only;

h)       ensure that to the extent that recorded images are stored, that they are stored in a secure location with limited access;

i)         recorded images are managed by the IT Department.

15)   The student releases the Institute and assigns permission to license and use all images and sound recordings in any media and for any purpose.  The student agrees that the Institute has all rights to images and sound recordings for perpetuity. This agreement is irrevocable, worldwide and perpetual.

16)   Should you have a question or concern about our Privacy and Video Surveillance Policy or our practices in this regard, please contact Student Services.

1)       The Health and Safety Committee Chairperson ensures that adequate fire suppression equipment is available as needed throughout the campuses and that a qualified inspector inspects all fire suppression equipment annually.

2)       The Health and Safety Committee Chairperson ensures that all Health and Safety Committee members know where the fire suppression equipment locations are at each campus and they know how to operate the fire suppression equipment for school fire evacuation procedures, and that all buildings are staffed by at least one Health and Safety Committee member. Health and Safety Committee Chairperson is responsible for preparing and posting emergency exit instructions and route maps in each classroom at the campus, with the exit from that room specifically noted in a colored highlight.

3)       In the event of a fire emergency on ILAC premises, the respective Health and Safety Committee member will dial 911 and advise the fire department of the location of the school. They will provide details of the type of fire (if known) and the location of the fire within the campus.

4)       The Health and Safety Committee member will advise all occupants to evacuate the campus. Teachers, staff, and students proceed to the identified Assembly Point. The Fire Warden will conduct a building sweep to ensure that no one remains in the building.

5)       The Health and Safety Committee member will act as a liaison between building management/security/fire officials and students/employees during the emergency. If necessary, the Health and Safety Committee Chairperson will authorize school closure.

6)       No student or employee will re-enter the building until the fire officials have authorized re-entry.

1)       The Health and Safety Committee Chairperson ensures that adequate precautions are taken throughout each campus to ensure that injury due to falling or unstable items during an earthquake is limited.

2)       The Health and Safety Committee Chairperson ensures that all Health and Safety Committee members receive training in the school earthquake evacuation procedures.

3)       The Health and Safety Committee Chairperson is responsible for preparing and posting emergency instructions and exit route maps in each classroom at the campus, with the exit from that room specifically noted in a colored highlight.

4)       In the event of an earthquake, all staff and students will take cover and remain under cover until the shaking stops.

5)       If it is unsafe to remain in the building, the Health and Safety Committee member will advise all occupants to evacuate the building.

6)       The Health and Safety Committee member will act as a liaison between building management/security/rescue officials and students/employees during the emergency. If necessary, the Health and Safety Committee Chairperson will authorize school closure.

7)       No student or employee will re-enter the campus unless the rescue officials have authorized re-entry.

Family & Location

·         Canada is a multicultural country. Your homestay may be a family with a foreign background.

·         Average travel time from your homestay to ILAC is between 40 and 55 minutes by public transportation.

·         Your homestay may have several other students in the house.

·         Your bedroom will be located either in the basement or above ground. Please note that it is quite common in Canada to make use of the basement as a room.

·         Your homestay may have pets as Canada is quite pet friendly.

·         Canada supports a smoke-free environment. Therefore, most homestays strictly prohibit smoking inside/near the house. If you are a smoker, please inform ILAC prior to your arrival in Canada.

Meals

·         3 meals per day, 7 days per week.

·         Breakfast is often prepared by the student. Typical Canadian breakfast is cereal with milk or a toast with coffee or tea.

·         Lunch is a packed lunch prepared by the student or by the homestay.

·         Please ask your homestay who needs to prepare the lunch. Typical lunch is a sandwich with fruit.

·         Hot dinner is prepared by the homestay.

·         Dinner time is set by the homestay between 6:00 and 8:30 PM.

·         Example: The homestay can inform you that they have dinner sometime between 6:00 and 7:00 PM.

·         If you will be late for dinner, please advise your homestay. The homestay will keep your dinner until 9 PM.

·         If you would like to skip dinner, please also advise your homestay in advance.

·         There is no compensation for missed meals.

·         You are entitled to a sit-down dinner with the homestay about 4 times per week.

·         Snacks are not included in the meal plan. You are responsible of buying your own snacks.

·         The homestay can provide storage for your snacks.

·         You must eat in the dining/kitchen areas unless your homestay allows otherwise.

·         Cooking is not permitted unless the homestay allows you.

·         Special dietary restriction like: Halal Food, Kosher Food, Gluten Free, Organic Food, Lactose Intolerance will depend on availability and may be subject to an extra fee. In some cases, you may be asked to buy your own food items instead of paying an extra fee.

Internet & Phone

·         Internet is included in the homestay fee. Your reasonable use of the internet is required.

·         Reasonable use means no downloading or no streaming of large files, videos, and music. Please use the Internet at the homestay only for studying and communicating with your family and friends for a reasonable time.

·         If you need to use more, there are other internet options/plans available at a local cell phone company (e.g., Rogers, Telus, Bell). Plans would offer your own stick – either pay per use or an unlimited plan.

·         You are allowed to use the home phone, but please limit calls to about 5 minutes (local calls or incoming calls from overseas only).

·         You are not allowed to make long distance calls using the home line. Phone cards for long distant calls are available at stores.

·         Phone and Skype calls can only be used during reasonable times, such as 8:00 AM to 9:00 PM.

Keys

·         You will be given a house key (and fob in some cases). Please always lock the door.

·         It is your responsibility to replace keys and/or fobs if you lose them.

·         In Canada, your bedroom will not have a lock on it. Be careful of your valuables as ILAC and the homestay are not responsible for any loss or damage of your valuables.

Shower

•              Personal cleanliness is important. Please shower regularly.

•              Please limit your use to 1 shower a day and 10 minutes as the bathroom is most likely shared with other people in the house. Please always clean after yourselves after each bathroom use.

•              You are responsible for cleaning the bathroom when the bathroom is only for the student(s).

•              Toiletries not included. (i.e.  soaps, shampoo, toothpaste, and other items used for cleaning yourself : toilet paper, wipes, skincare product etc.)

Bedding and Laundry

·         The homestay will provide sheets, blankets, and a pillow. It is recommended to bring your own towel.

·         The use of the laundry is available once a week – 1 wash and 1 dryer. The homestay will provide detergent.

·         The homestay will give you specific times for laundry usage. For example, every Saturday and Sunday.

Payments

·         All payments for the homestay must be paid through ILAC’s homestay department only. You must not discuss payment with your homestay directly.

·         Payments must be made 2 weeks before the next 4-week period if you are extending your stay. If not, there is a chance that your room may be booked by another student.

·         If you would like to move out of your homestay, you must give ILAC minimum 2 weeks’ notice.

·         The first 4 weeks of the homestay is non-refundable.

·         4 extra nights or more in Homestay – full week fee applies.

Others

·         Guests including overnight guests are not allowed in your homestay unless you receive permission from your homestay.

·         Damages, long distance charges, or excess internet charges caused by the student will be the student’s responsibility to pay.

·         It is advised not to leave money and valuables in your bedroom. Excess cash should either be put into your bank account or changed into travellers’ cheques.

·         ILAC must be informed about any allergies, food restrictions (e.g., no pork) and medical conditions in advance. Failure to do so may result in a homestay change or a disqualification for the Homestay Program.

·         Students in the Homestay Program must keep a good record of class attendance. Frequent absences without a legitimate reason may disqualify you from continuing the Homestay Program.

Failure to comply with any of the stipulated guidelines above, may result for a disqualification of the Homestay Program. You may be asked to leave the Homestay Program without Refund.

Emergency Line: M-F 5 PM to 9 AM ( EST) , 24/7 holidays and weekends

Toronto and Vancouver : +1 888 989 7718

INTRODUCTION:

ILAC has Policies and Procedures that govern each and every student who registers at the institution. ILAC’s Policies and Procedures, which include the Tuition Refund Policy, Academic Standards, Student Support Services, Dispute Resolution Policy, Anti-Bullying/Anti-Harassment/Anti-Discrimination Policy, Non-Disparagement Policy, Discipline Policy, Privacy and Video Surveillance, Procedure for Fire Safety, Procedure for Earthquake Safety, and Payment Policy, are available on ILAC’s website. ILAC expects each student to read, understand and follow its Policies and Procedures accordingly.

In addition to the Policies and Procedures, ILAC expects all underage students to read, understand and follow this Code of Conduct for Minors, which introduces policies and procedures for underage students, as well as the Appendix A which includes a list of sanctions that may apply in case of a breach of any of these policies by underage students.

UNDERAGE DEFINITION:

In Canada, the age of majority is determined by each province and territory. In Ontario, the age of majority is 18 years old, whereas in British Columbia the age of majority is 19 years old.

 NO DRINKING:

The legal drinking age to consume or purchase alcohol in Ontario and British Columbia is 19 years old. This includes legal entry into nightclubs and bars. Drinking underage and/or the use of fake identification is strictly prohibited.

NO DRUGS:

Carrying and/or using illegal drugs is strictly prohibited in Canada. A police investigation will follow. This can lead to criminal charges, arrest, and/or imprisonment.

USE OF FAKE I.D.:

Fraud is illegal in Canada and the use of false identification is strictly forbidden.

NO SMOKING:

The legal smoking age in Canada is set by each province and territory in Canada. In Ontario and British Columbia, the legal smoking age at which a person is allowed to buy tobacco products, including cigarettes, is 19 years old.

NO SLEEPOVERS:

Students must sleep at their prearranged accommodation every night.

CURFEW AT 11:00 P.M.:

Underage students must be home by 11:00 P.M. every night. If a student is not home at this time the homestay family has the responsibility to inform ILAC’s homestay department.

GOOD BEHAVIOUR:

As a regular member of a homestay family, students must respect the individual rules of the household. This includes shower use, telephone use, mealtimes, and other necessary rules.

PUNCTUALITY:    

Be on time. Students must be punctual at all the established meeting points and class times.

HAVE MEDICAL INSURANCE:

Students must carry a medical insurance card with them at all times.

HAVE A COPY OF YOUR PASSPORT:

Students must have a photocopy of their passport on them at all times.

ATTENDANCE POLICY:

Attendance in classes is mandatory. Students must let ILAC know ASAP when they are sick or cannot attend their classes for any reasons. Being absent without justifiable and excusable notification may lead to academic probation.

If students are sick and will be absent, students must:

• Call ILAC’s front desk line; or
• Email the Teen Coordinator of their campus.

If students are absent due to a tour, students must inform the Teen Coordinator and Teacher(s).

ADDITIONAL INFORMATION:

If students feel uncomfortable with any staff and/or person working in the program, they can contact the Teen Coordinator of the campus and/or the Director of Studies.

Non-Emergency Contact Information:

Teen Department (for general inquiries):

• Email teens@ilac.com or call +1 (416) 961-5151 ext. 235

Teen Program Manager (student experience, activities, or program related inquiries):

• Lina Mogollon (Teens Program Manager): Lina.Mogollon@ilac.com

Emergency Contact Information

In the event of a medical emergency, a crime in progress, or where a student has imminent fear for his/her safety for any reason, call 911. Otherwise, the following numbers may be contacted:

APPENDIX A – ILAC ’S LIST OF SANCTIONS:

The following are sanctions that may be assigned as a result of the violation of this Code of Conduct by underage students. Sanctions may be imposed independently or in combination with other sanctions. Sanctions can be assigned to an individual student, groups of students or group leader.

Warning: A written, or verbal warning will be issued to the student stating that any repetition of the behaviour will result in more severe disciplinary action.

Parental or Agent Notification: A letter, fax, email, or phone call notifying a parent or agent of a student who is underage (at the time the letter is sent) that he/she has committed a violation of law or school policy (including the use of drugs or alcohol).

Restitution: Students are required to pay for damages to public property, property of accommodation or the property of member or visitors to the school, or for other expenses incurred as a result of violations of the statements of this Code of Conduct. Such reimbursement will be charged to any student who alone, or through group activities, organizes or knowingly participates in the events causing the damage or costs. Restitution may be imposed separately or in addition to any other sanction(s).

Probation: A trial period during which a student must behave in a manner acceptable to the school. Conditions of probation may be set forth which restrict the student’s participation in extra-curricular activities, sporting events or other specified activities.

Dismissal: Withdrawal from school registration, class assignments, ILAC activities or ILAC accommodation with no guarantee that the student may return at any future time. The use of school facilities and/or property is withdrawn by this action.

ILAC has created this Privacy Policy to put into practice our commitment to protecting the privacy and security of your personal information.

This policy is based on the Personal Information Protection and Electronic Documents Act (PIPEDA) and explains the types of personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately. The following discloses our information gathering and dissemination practices for this website: www.ilac.com.

Definitions:
Personal Information – means information about an identifiable individual, such as information relating to the race, national or ethnic origin, colour, religion, age, marital status, education, address, and the name of the individual.

Collecting Personal Information:

ILAC may ask you for your full name, date of birth, gender, nationality, mother tongue, ID, or Passport number, mailing address, telephone and fax numbers, email address, medical history, legal guardian, and education history.

Credit Card information is collected by our payment partners Flywire, Moneris and PaytoStudy for use in payment approval and processing. Your credit card information is not retained in any database by ILAC.

ILAC does not store or record the Internet Protocol (“IP”) addresses of visitors to the website for marketing purposes, although we may store IP addresses in server logs for system maintenance and to create statistical reports. An Internet Protocol (“IP”) address is a number assigned to your computer whenever you access the Internet.

Cookies may be used by ILAC website to maintain the security of your account when you register online. These cookies do not collect personally identifiable information and we do not combine information collected through these cookies with other personally identifiable information. You have the ability to accept or decline cookies. Your web browser software includes a feature called “cookies” which stores small amounts of data on your computer about your visits to websites. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

ILAC collects Personal Information through the online registration form, contact us form, student survey form, e-newsletter subscription form, online academy registration form, online English test registration form.

ILAC collects Personal Information for the purposes of verifying the identity of students and representatives, as well as communicating and providing information about programs and courses including on-going activities, promotions, and other information

Links to Third Parties:
This website contains links to third party websites. ILAC is not responsible for the privacy practices or the content of such websites. We would encourage you to review their Privacy Policies.

Privacy Policy Updates:
We regularly review our privacy practices and update our policy. Please check this web site on an ongoing basis for information on our most up-to-date practices.

Google Analytics:
This website uses Google Analytics to collect some information about its visitors.
For more information visit: www.google.com/analytics/

Google Remarketing:

This website makes use of Google Analytics Display Advertising (Google Remarketing).
You can control the Google Ads that are delivered to you by modifying your Google Ads Preferences.

Questions and Comments:
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, you can send us a message at:
info@ilac.com

1.       Sexual Violence and Misconduct Policy

ILAC is committed to providing its students with an environment free from sexual violence and treating anyone who reports incidents of sexual violence or misconduct with dignity and respect.

This Sexual Violence and Misconduct Policy defines sexual violence and misconduct, and outlines ILAC’s policies and procedures for training staff and students, as well as reporting and responding to complaints of sexual violence made by or involving its students.

Any person(s) accused of engaging in sexual violence or misconduct will be referred to as the “Respondent(s)” and the person(s) making the allegation as the “Complainant(s)”.

If this policy conflicts with the any other ILAC Policy, the Sexual Violence and Misconduct Policy prevails.

2.       Definition of Sexual Violence and Misconduct

Sexual violence and misconduct means any sexual act or act targeting a person’s sexuality, gender identity or gender expression, whether the act is physical or psychological in nature, that is committed, threatened or attempted against a person without the person’s consent, and includes sexual assault, sexual harassment, stalking, indecent exposure, voyeurism, sexual exploitation and the distribution of a sexually explicit photograph or video of a person to one or more persons other than the person in the photograph or video without the consent of the person in the photograph or video and with the intent to distress the person in the photograph and video.

3.       Training, Reporting and Responding to Sexual Violence and Misconduct

A copy of the Sexual Violence and Misconduct Policy is included in every contract made between ILAC and its students. Furthermore, a copy of the Sexual Violence and Misconduct Policy is given to all ILAC directors, controlling shareholders, owners, partners and other persons who manage or director the affairs, along with teachers, staff, contractors, and other employees, and training is provided regarding the policy and the processes of reporting, investigating, and responding to complaints of sexual violence.

The Sexual Violence and Misconduct Policy is available on the ILAC website and available to students, teachers, and staff at any time.

ILAC teachers, staff, and any other employees and contractors of ILAC will report incidents of or complaints of sexual violence or misconduct to their Campus Manager, or the Director of Studies upon becoming aware of them. Students who have been affected by sexual violence or misconduct who need information about support services should contact a student services representative, or the Director of Studies directly.

If students, in good faith, report an incident of, or make a complaint about, sexual violence, they will not be subject to discipline or sanctions for violations of ILAC’s policies relating to drug or alcohol use at the time the alleged sexual violence occurred.

Students who disclose their experience of sexual violence through reporting an incident of, making a complaint about, or accessing supports and services for sexual violence, will not be asked irrelevant questions during the investigation process by ILAC’s staff or investigators, including irrelevant questions relating to the student’s sexual expression or past sexual history.

Subject to Section 4 below, to the extent it is possible, ILAC will attempt to keep all personal information of persons involved in the investigation confidential, except in those circumstances where it believes an individual is at imminent risk of self-harm, or of harming another, or there are reasonable grounds to believe that others on its campus or the broader community are at risk. This will be done by:

a)       ensuring that all complaints/reports and information gathered as a result of the complaint/reports will be only available to those who need to know for purposes of investigation, implementing safety or other measures that may be required; and

b)       ensuring that the documentation is kept in a separate file from that of the Complainant/student or the Respondent.

ILAC recognizes the right of the Complainant not to report an incident of or make a complaint about sexual violence/misconduct or not request an investigation, and not to participate in any investigation that may occur.

Notwithstanding, in certain circumstances, ILAC may be required by law or its internal policies to initiate an internal investigation and/or inform police without the complainant’s consent if it believes the safety of members of its campus or the broader community is at risk. In all cases, including the above, ILAC will appropriately accommodate the needs of any student affected by sexual violence or misconduct.

ILAC is committed to having specific confidential supports in relation to sexual violence on campus. Affected parties should contact ILAC’s Campus Manager, or the Director of Studies. ILAC will assist students who have experienced sexual violence to obtain counselling and medical care and provide them with information about sexual violence support services available in the community. Students are not required to file a formal complaint in order to access support services.

4.       Investigating Reports of Sexual Violence and Misconduct

Under this Sexual Violence and Misconduct Policy, any student of ILAC may file a report of an incident or a complaint to a Student Services representative, or Director of Studies in writing. Other officials, offices or departments may be involved in any investigation including the Human Resource Department.

Upon receipt of a report of an incident or a complaint of alleged sexual violence being made, the Student Services representative, or Director of Studies will respond promptly and:

a)       determine whether an investigation should take place and if the Complainant wishes to participate in the investigation;

b)       determine who should conduct the investigation with regard to the seriousness of the allegation and the parties involved;

c)       determine whether the incident should be referred immediately to the police;

In such cases or where civil proceedings are commenced with respect to allegations of sexual violence or misconduct, ILAC may conduct its own independent investigation and make its own determination in accordance with its policies and procedures; and determine what interim measures ought to be put in place pending the investigation process such as removal of the Respondent or seeking alternate methods of providing course delivery.

Once an investigation is initiated, the following will occur:

1)       the Complainant and the Respondent will be advised that they may ask another person to be present throughout the investigation;

2)       the Complainant will be interviewed to ensure a complete understanding of the allegation and to gather additional information that may not have been included in the written complaint, such as the date and time of the incident, the persons involved, the names of any person who witnessed the incident and a complete description of what occurred;

3)       the Respondent will be interviewed and informed of the complaint, provided details of the allegations, and provided an opportunity to respond to the allegations, including providing any witnesses the Respondent feels are essential to the investigation;

4)       any person involved or who has, or may have, knowledge of the incident and any identified witnesses will be interviewed;

5)       reasonable updates to the Complainant and the Respondent about the status of the investigation will be provided; and

6)       following the investigation, the Student Services representative, or Director of Studies will:

a)       review all of the evidence collected during the investigation;

b)       determine whether sexual violence occurred; and if so

c)       determine what disciplinary action, if any, should be taken as set out in Section 5 below.

5.       Disciplinary Measures

If it is determined by ILAC that the Respondent did engage in sexual violence or misconduct, immediate disciplinary or corrective action will be taken. This may include:

1)       disciplinary action up to and including termination of employment of teachers or staff; or

2)       expulsion/dismissal of a student; and /or

3)       the placement of certain restrictions on the Respondent’s ability to access certain premises or facilities; and/or

4)       any other actions that may be appropriate in the circumstances.

6.       Appeal

Should the Complainant or the Respondent disagree with the decision resulting from the investigation, he or she may appeal the decision to the VP Operations within 5 business days by submitting a letter/email advising of the person’s intent to appeal the decision.

7.       Making False Statements

It is a violation of the Sexual Violence and Misconduct Policy for anyone to knowingly make a false complaint of sexual violence or to provide false information about a complaint. Individuals who violate the Sexual Violence and Misconduct Policy are subject to disciplinary and/or corrective action up to and including termination of employment of teachers or staff or expulsion of a student.

8.       Reprisal

It is a violation of the Sexual Violence and Misconduct Policy to retaliate or threaten to retaliate against a complainant who has brought forward a complaint of sexual violence, provided information related to a complaint, or otherwise been involved in the complaint investigation process. Individuals who violate the Sexual Violence and Misconduct Policy are subject to disciplinary and/or corrective action, up to and including termination of employment of teachers or staff or expulsion of a student.

9.       Review

ILAC shall ensure that student input is considered every time the Sexual Violence and Misconduct Policy is reviewed or changed. ILAC will review its Sexual Violence and Misconduct Policy at least once every 3 years and amend it where appropriate.

For a list of support services, centers and other resources in Ontario and British Columbia, please see list of resources below.

Resources in Ontario

Ontario 211 Helpline

The Ontario 211 phone line is free and is answered 24 hours a day all year round. You can talk to people in more than 150 languages. 

·         Tel: 211

·         Toll-free: 1-877-330-3213

·         Toll-free TTY: 1-888-340-1001

Provincial crisis lines

Provincial crisis lines are free and confidential 24-hour helplines that offer:

·         someone to talk to

·         crisis counselling

·         emotional support

·         safety planning

·         legal information

·         other assistance

Assaulted women’s helpline

Get 24/7 crisis counselling and referrals to shelters, legal advice and other help. Support is available in over 200 different languages, including 17 Indigenous languages:

·         Toll-free: 1-866-863-0511

·         Toll-free TTY: 1-866-863-7868

·         Toronto: 416-863-0511
TTY: 416-364-8762

·         Text #SAFE (#7233) on your Mobile (Fido, Rogers, Bell, and TELUS networks)

Support services for male survivors of sexual abuse

Get 24/7 multilingual support service for male survivors of sexual abuse, both recent and historical.

·         Toll-free: 1-866-887-0015

Additional Resources:

·         Emergency shelters

·         Sexual assault centres

·         Domestic violence treatment centres

·         Mental health and addictions treatment services

·         Affordable housing

·         Supports for Indigenous women

·         Employment and job training services

Resources in British Columbia

BC Crisis Lines

Help is available! We are here to listen, here to help – 24 hours a day, 7 days a week.

Language Service: Both of the 310-6789 and 1-800-SUICIDE phone lines are available in over 140 languages using a language service.  Let us know which language you require, and we will try and provide an interpreter.

Anywhere in BC 1-800-SUICIDE: 1-800-784-2433
Mental Health Support Line: 310-6789
Vancouver Coastal Regional Distress Line: 604-872-3311
Seniors Distress Line: 604-872-1234
Online Chat Service for Youth: www.YouthInBC.com (Noon to 1am)
Online Chat Service for Adults: www.CrisisCentreChat.ca (Noon to 1am)

VictimLink BC

Anyone who has been a victim of crime in British Columbia, their family members, and witnesses can use victim services. Even if you’re not sure if you have been a victim of crime, you can call VictimLink BC, a toll-free, confidential, multilingual telephone service available across B.C. and Yukon 24 hours a day, 7 days a week at 1-800-563-0808.

Additional Resources:

Where to Get Help

Youth Against Violence Line

SAIL – Seniors Abuse and Information Line

Victim Services & Violence Against Women Program Directory

Ending Violence Association of BC Program Directory

BC Society of Transition Houses Program Directory

Police Victim Services of British Columbia Program Directory

Indigenous Organizations & Services Directory

BC Housing for Women Fleeing Violence

Crime Victim Assistance Program

Victim Safety Unit

How to Help

What Bystanders Can Do

Coming Forward If You Witnessed A Crime

Family Member or Friend of a Victim

How Can I Help My Friend?

Reporting Child Abuse in BC

Information and Other Resources

Am I safe?

Are you being abused?

Are you experiencing abuse?

Creating a Safety Plan

Types of Violence and Abuse

Dispelling Myths About Sexual Assault

Third Party Reporting for Victims of Sexual Offences

BC Association of Friendship Centres

Moose Hide Campaign

Ending Gender Based Violence

FREDA Centre for Research on Violence Against Women and Children

Canadian Domestic Homicide Prevention Initiative

Resources for LGBTQ2S and non-binary survivors of violence

Disability Alliance of BC’s Anti-Violence Help Sheets to help People with Disabilities

Knowledge Exchange Toolkit

A Forced Marriage Risk Assessment Framework

Bring Your Own Device

Online and mobile technologies will be used both in and out of the classroom. Students are required to bring their own mobile electronic devices, such as laptops, netbooks, smartphones, or tablets to the classroom. By bringing their own devices, students will be able to participate in collaborative learning environments, complete assignments, in class tasks and homework, and continue to build the technological skills needed in today’s higher education and work environments. Laptops are recommended for best student experience. 

Computer System Requirements

We recommend a computer with a minimum of 8GB of memory and 2GB of empty storage (HDD) space. Most modern operating systems (OS) and computers are supported along with the following popular OS choices:

·Windows 7, Windows 8, Windows 11 or higher

·Mac OS X 10.6 or higher

Students agree that:

1)       All personal devices used in class must have access to Microsoft Office applications or equivalent and a browser.

2)       During school hours students are allowed to use their devices for learning related activities, only.

3)       Students shall comply with teachers’ requests regarding use of devices during class hours.

4)       Devices may be prevented from accessing certain websites while connected to the ILAC International College network at the discretion of the Institution.

5)       Students are expected to use their devices in an ethical manner.

6)       Students may not use the devices to record, transmit or post photos or videos of other teachers or students.

7)       No images or videos recorded at school shall be transmitted or posted at any time without the permission of the institution.

8)       ILAC International College will not routinely monitor personal devices.  However, it does reserve the right to take all necessary and appropriate steps to retrieve information owned by the Institution.

9)       ILAC International College is not responsible for lost or stolen devices.  Students are advised to possess their personal belongings at all times.

10)   Violations of the BYOD policy may result in applying the Discipline Policy.