10 Communication Skills You Should Apply in the Customer Service Field

Business team enjoying victory

When working in the customer service field, you have to be prepared to negotiate with several customers in order to assure their satisfaction and the success of your company. It is very important to take into account that one of the best ways to keep customers happy and satisfied is by communicating well. Something as simple as a misunderstanding can cause many different issues, but with these tips you will learn how to communicate appropriately with a customer and avoid those!

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How Canadians Act: The Five C’s

How Canadians Act

Who is a Canadian? What makes a Canadian special? Is it the cold winter months, or is it something in the water? Since I was born here and have lived in over 5 cities in Canada, I’d like to think that I know a thing or two about these creatures we call Canadians. So let’s have a look at what I have dubbed the 5 C’s of being Canadian.

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5 Ways to Celebrate St. Patrick’s Day in Toronto


St. Patrick’s Day is around the corner, and just like every year, Toronto is ready to celebrate this fun tradition! There are many things to do depending on your preferences, and here we are going to tell you about some of the most popular and traditional events happening this year!

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Gender Neutrality in English

International Women’s day: A Reason to Celebrate Change

Dark muscle woman

March 8th is a very special day because it is International Women’s Day. On this day, people all over the world pay respect to the hard work that women have done and continue to do. The first International Women’s Day was held in New York City on February 28th, 1909. Some 106 years later we continue the tradition.

In that time, a lot has changed. Women’s position in society is much different than it was back in 1906. Women now have much more power in the workforce and in general have much more independence and freedom than they did before. These changes didn’t come without a lot of struggle though. Many women were arrested and harassed for fighting against their male-ruled societies. With these societal changes, so too has the English Language changed.

Let’s have a look at the ways English has made a shift away from male exclusivity and taken a more gender-neutral approach. (Note: Gender-neutral language refers to language that is applicable to both male and female genders)

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Understanding Different Types of Wine

Understanding Different Types of Wine

Food and Beverage Management is one of the courses at the Service Excellence program. One of its components is based on wine education and meal pairing. It prepares students for an interesting and rewarding career in the hospitality industry, in the area of wine, beverage and food management and sales.
Below are some helpful tips on how to identify various types of wine, pair them with food and enjoy the right wine for any occasion. Continue reading

3 Ways to Talk About the Future in English

Dear Teacher, I am studying how to speak about the future, but I am confused –
when do I use ‘will’, when do I use ‘going to’ and when do I use ‘the present continuous’?

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10 Tips on How to Ask for Directions in English

Asking for directions is the first thing we do when we arrive to a different country, or even when we are just trying to find a place. Knowing how to ask for them can make our life so much easier!

The way we ask for directions may affect the answer we get. Luckily, Canadians are known for being very polite and helpful. Here are some tips you can use when you need to get from place A to place B.

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