It’s been two months since ILAC College’s School of Customer Service opened its doors and so far the program has been seriously impressing its students.
“It’s a very good program,” says Gabriela Alcina of Venezuela. Alcina notes that the program curriculum includes a lot of interactive events where students get to practice their customer service skills, such as greeting and welcoming new students at orientation.
Gabriela Jandova, a student from the Czech Republic, wants to be an event planner and remarks that what she’s learning at ILAC “can’t be learned from a book,” and that she anticipates the program will “open doors for the future.”
Echoing her classmate’s sentiment, is Slovakian Jana Karkoshova, “It’s an amazing opportunity to learn about customer service in Canada. The relationships and attitudes are different in my culture and here there are many cultures, it’s important to be able to work with all of them.”
Program Director Arda Aridasir is also extremely pleased with how the program is shaping up. “It’s going well, students are very happy.”
All students received a $12,000 scholarship for this 12-month program, which involves 6 months of study and 6 months of work placement in fields such as tourism, hospitality, retail and event management.
During this innovative program students will learn essential customer service skills and receive a diploma in Customer Service, which they can then apply to their preferred industry.
Not only are students enjoying themselves but so are the teachers and guest speakers who come to share their impressive knowledge and insights with the class. Students look to these speakers as role models and get to see first-hand what the future might hold for them.
Carmen Isabell Beck-Sharman from Mercedes Benz was herself a student from Germany who worked her way from an entry-level position to that of a manager. Students got to hear how excellent customer service skills can make all the difference in today’s competitive work force.
Gabriela Alcina was particularly encouraged by Brazilian Maria Torres of TD Bank. Torres told students that when she first started at TD she was so excited that she would “eat, breathe, and sleep customer service”. Out of 168 branches her branch was ranked second for best customer service. “You have to read each customer as an individual, each one requires a different approach and has different needs,” advises Torres.
Turkish student Baris Tekne felt he shared a lot in common with guest speaker David Vander Voet from Royal Bank of Canada. “I’m interested in finance,” Tekne explains, “when they share their experience, it makes you feel like you can do what they do.”
The students also had a great time with guest speaker Mathew Rosenblatt, owner of hot new restaurant El Catrin in Toronto’s famous Distillery District. Mr. Rosenblatt invited the students to visit his popular restaurant, where they got to see the hospitality industry up close.
“It was a great experience,” says Venezuelan Daniel Ramos. “I hope to get a job maybe working there,” he adds with a smile.
Not only do the guest speakers get a chance to share their experiences with the students, the students also get the opportunity to impress the speakers as potential employees, opening up additional doors to possible future employment.
For their part, the speakers seem equally impressed by the program and its students. “My tours and lectures are normally reserved for foreign dignitaries, journalists and VIP’s visiting Toronto,” says Mr. Rosenblatt. “After touring the exceptional students at ILAC’s Customer Service College I can now say I am also touring tomorrow’s leaders and influencers.”
Read more on the Customer Service Program offered by ILAC College or for more information please email email@example.com